News
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014
Posted by David Croft on 18 March 2014 12:01 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: Ongoing Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. We have received reports of one-way audio issues with outbound calls on both the IPVS and HCC platforms. This matter has been raised with our supplier with the highest priority. A more detailed update will follow shortly. Regards, David Croft Read more » | |
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Mar 17 |
[ADSL/FTTC] Maintenance windows 25th-26th March 2014
Posted by David Croft on 17 March 2014 07:47 PM |
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Please be advised of the following maintenance windows scheduled on our ADSL/FTTC service. Date: Tuesday, 25th March 2014 Start time: 22:00 GMT End time: 06:00 GMT (Wednesday) Date: Wednesday, 26th March 2014 Start time: 22:00 GMT End time: 06:00 GMT (Thursday) Purpose: Upgrades to our ADSL/FTTC platform. Services affected: ADSL/FTTC services. (Cloud Ethernet business FTTC services will not be affected). Impact: Low. Our ADSL and FTTC services are delivered through multiple redundant sites. Each of these sites will be upgraded separately, and so we are expecting a very minor impact. ADSL and FTTC customers may lose connectivity briefly during these windows, if they are currently connected to the site that is being upgraded. Customers should find that their devices automatically reconnect within a few minutes to an alternate site. If you continue to have problems following this maintenance, please turn your ADSL/FTTC modem/router off and on again. If you continue to experience any problems after following this procedure, please contact the NOC. We will be monitoring our systems carefully during these windows. Comtec NOC is tracking this issue under ticket [#RFU-629-93955]. Regards, David Croft Read more » | |
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Mar 14 |
[IP Voice Services] - Emergency Engineering Work: 15/03/2014
Posted by Richard Betson on 14 March 2014 01:00 PM |
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Please be advised of the following planned engineering works on the IP Voice Services platform: Date: 03:00 to 06:00 on Saturday, 15/03/2014 Purpose Our IP Voice Platform Engineering Team will be performing Emergency works to replace hardware within a call processing server within one of the platforms call processing clusters, between 03:00 on 15/03/2014 and 06:00 on 15/03/2014. Monitoring of server hardware has indicated a failing hardware element within one of the servers in a cluster. Whilst this is still running as expected, so is not affecting service currently Engineering wish to repl ace it at the earliest opportunity to prevent it's possible failure from impacting on service in the future. As such they are carrying out these works tomorrow morning. As this server is the primary within the cluster, prior to undertaking the works service will be rolled to its peer to ensure service that maintained with as little impact to customers as possible. When service is rolled users may experience a brief period of increased post dial delay or a drop in registration, this should last no longer than 2 minutes. We recommend that if users do experience a call setup issue that they wait 2 minutes and retry their action. Impact Our IP Voice Platform Engineering team will roll service at the best possible time within this window to ensure any disruption is kept to a minimum. Once the primary is reinstated traffic will be restored back to it gradually as devices go through a standard registration refresh over the course of the weekend. If your Phone System does not re-register automatically after the maintenance window please restart and test again before contacting the NOC for further assistance. We apologise for the short notice of these works, the Engineering to team will be working to make sure that any disruption, if experienced, is kept to a minimum. Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Mar 7 |
Maintenance window 20th March 2014
Posted by David Croft on 07 March 2014 05:09 PM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Thursday, 20th March 2014 Start time: 02:00 GMT End time: 05:00 GMT Purpose: One of our transit providers will be performing hardware maintenance affecting one of our redundant Internet circuits. Services affected: Internet access. Impact: Low. No outage is anticipated due to the resilience in our network, however services are "at-risk" during this window. Routing to some Internet destinations will fail over to alternative circuits during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#CNO-261-64251]. Regards, David Croft Read more » | |
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Feb 24 |
[IP Voice Services] Maintenance window 1st March 2014
Posted by David Croft on 24 February 2014 08:27 PM |
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Please be advised of the following maintenance window scheduled on the IP Voice.Services Call Recording system. Date: Saturday, 1st March 2014 Start time: 18:00 GMT End time: 01:00 GMT Purpose: The engineering team will be performing works to migrate the database and web-service elements of the call recorder to new server hardware, as well as integrating further media server elements to the system. These works represent significant investment into a new hardware platform to improve system performance and increase capacity. Services affected: IP Voice Services - Call Recording Impact: Due to the nature of these works, the portal will be unavailable for most of this period, so please refrain from using the portal or accessing the call recording system using the archiving or desktop notifier tools. Although the portal will be unavailable, calls will continue to be recorded throughout the window and will be available in the system after the works are complete. The engineering team will be working to make sure the portal unavailability is kept to a minimum. Our engineering team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Best regards, David Croft Read more » | |
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Feb 21 |
[Core Network] Service Alert 14th February 2014 - Update 6
Posted by David Croft on 21 February 2014 01:51 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT End time: 18:38 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically and services to Comtec House continued to operate, albeit on reduced resilience. Our supplier advised that they were experiencing a nationwide major service outage (MSO) across their network. We have now received the RFO from our supplier as follows: "This fault was caused by a faulty link between two of our core network sites, Hersham and Brentford. The fibre optic cables were cleaned, which resolved the problem, and services have been stable since this was done." Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |