News
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Mar 17 |
[ADSL/FTTC] Maintenance windows 25th-26th March 2014
Posted by David Croft on 17 March 2014 07:47 PM |
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Please be advised of the following maintenance windows scheduled on our ADSL/FTTC service. Date: Tuesday, 25th March 2014 Start time: 22:00 GMT End time: 06:00 GMT (Wednesday) Date: Wednesday, 26th March 2014 Start time: 22:00 GMT End time: 06:00 GMT (Thursday) Purpose: Upgrades to our ADSL/FTTC platform. Services affected: ADSL/FTTC services. (Cloud Ethernet business FTTC services will not be affected). Impact: Low. Our ADSL and FTTC services are delivered through multiple redundant sites. Each of these sites will be upgraded separately, and so we are expecting a very minor impact. ADSL and FTTC customers may lose connectivity briefly during these windows, if they are currently connected to the site that is being upgraded. Customers should find that their devices automatically reconnect within a few minutes to an alternate site. If you continue to have problems following this maintenance, please turn your ADSL/FTTC modem/router off and on again. If you continue to experience any problems after following this procedure, please contact the NOC. We will be monitoring our systems carefully during these windows. Comtec NOC is tracking this issue under ticket [#RFU-629-93955]. Regards, David Croft | |
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