News
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Feb 24 |
[IP Voice Services] Maintenance window 1st March 2014
Posted by David Croft on 24 February 2014 08:27 PM |
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Please be advised of the following maintenance window scheduled on the IP Voice.Services Call Recording system. Date: Saturday, 1st March 2014 Start time: 18:00 GMT End time: 01:00 GMT Purpose: The engineering team will be performing works to migrate the database and web-service elements of the call recorder to new server hardware, as well as integrating further media server elements to the system. These works represent significant investment into a new hardware platform to improve system performance and increase capacity. Services affected: IP Voice Services - Call Recording Impact: Due to the nature of these works, the portal will be unavailable for most of this period, so please refrain from using the portal or accessing the call recording system using the archiving or desktop notifier tools. Although the portal will be unavailable, calls will continue to be recorded throughout the window and will be available in the system after the works are complete. The engineering team will be working to make sure the portal unavailability is kept to a minimum. Our engineering team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Best regards, David Croft Read more » | |
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Feb 21 |
[Core Network] Service Alert 14th February 2014 - Update 6
Posted by David Croft on 21 February 2014 01:51 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT End time: 18:38 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically and services to Comtec House continued to operate, albeit on reduced resilience. Our supplier advised that they were experiencing a nationwide major service outage (MSO) across their network. We have now received the RFO from our supplier as follows: "This fault was caused by a faulty link between two of our core network sites, Hersham and Brentford. The fibre optic cables were cleaned, which resolved the problem, and services have been stable since this was done." Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 17 |
[IP Voice Services] Planned Engineering Work 23rd February 2014
Posted by Michael Cullen on 17 February 2014 11:43 AM |
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Please be advised of the following planned engineering works on our IP Voice platform: Date: Sunday, 23rd February 2014 Start time: 03:00 GMT End time 05:00 GMT Purpose: The Engineering Team will be performing works to increase the capacity of one of the call processing server clusters in the platform between 03:00 on 23/02/2014 and 05:00 on 23/02/2014. Impact: Expected impact is MEDIUM. During the works window please refrain from attempting to make any provisioning changes to users or features where possible. Due to the nature of the works there will be a brief period, of no more than 10 minutes, where users may experience excessive post dial delay or the inability to make or receive calls. The Engineering to team will be working to make sure this is kept as short as possible and carried out at a time which will effect as few users as possible. Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. _______________________________________________ Comtec network announcement mailing list http://lists.sargasso.net/mailman/listinfo/uk-announce Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 5
Posted by David Croft on 14 February 2014 07:03 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT End time: 18:38 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically. Our supplier advised that they were experiencing a nationwide major service outage (MSO) across their network. Following hardware replacement by their engineers, they have advised that the fault has been repaired. We have tested the circuit and confirmed that it appears to be operating normally again, and have therefore brought it back into service, At this time full resilience has been restored. We will continue to monitor the situation closely. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 4
Posted by David Croft on 14 February 2014 04:29 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically. We have observed that the circuit has been stable since 15:55, however we have not yet received an all-clear from our supplier. Our supplier has advised that they are experiencing a nationwide major service outage (MSO) across their network. An engineer is on their way to the exchange, with an estimated arrival time of 17:35. The next update will be issued in 90 minutes, or earlier if new information becomes available. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 14 |
[Core Network] Service Alert 14th February 2014 - Update 3
Posted by David Croft on 14 February 2014 03:46 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically, however the issue on the primary circuit persists. Our supplier has advised that they are experiencing a nationwide major service outage (MSO) across their network and are working to resolve this. They are not yet able to provide an estimated time to repair. No new information is available at this time. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |