News
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Feb 14 |
[Core Network] Service Alert 14th February 2014
Posted by David Croft on 14 February 2014 02:18 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically, however the issue on the primary circuit persists. We have therefore disabled the affected circuit pending confirmation from our supplier that the issue has been resolved. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft Read more » | |
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Feb 5 |
[IP Voice Services] Planned Engineering Work 16th February 2014
Posted by Michael Cullen on 05 February 2014 04:06 PM |
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Please be advised of the following planned engineering works on our IP Voice platform: Date: Sunday, 16th February 2014 Start time: 20:00 GMT End time 23:59 GMT Purpose: The Engineering Team will be performing works to restructure some of the platforms internal routing policies between 20:00 on 16/02/2014 and 23:59 on 16/02/2013. Impact: Expected impact is LOW. Due to the nature of the network configuration, and the redundancy in place, we do not expect there to be any effect on service and this is just an informational notice. Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Feb 4 |
[Core Network] Maintenance window 4th February 2014 - Update 1
Posted by David Croft on 04 February 2014 02:07 AM |
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This maintenance has been completed successfully and there was no operational impact. Regards, Comtec NOC On 1 February 2014 04:52, David Croft <david at sargasso.net> wrote: > Please be advised of the following maintenance window scheduled by one > of our transit providers: > > Date: Tuesday, 4th February 2014 > Start time: 00:01 GMT > End time: 03:00 GMT > > Purpose: > > One of our transit providers will be performing a software upgrade > under an emergency maintenance window in order to prevent future > interruptions to service. > > Services affected: > > Internet access. > > Impact: > > Low. > > Routing to some Internet destinations will fail over to alternative > circuits during this window. No outage is anticipated due to the > resilience nature of our network and transit connections, however > services are "at-risk" during this window. IP voice services will be > unaffected. > > Comtec NOC is tracking this issue under ticket [#JYZ-532-64497]. > > Regards, > > David Croft Read more » | |
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Feb 3 |
[IP Voice Services] Planned Engineering Work 8th February 2014
Posted by Michael Cullen on 03 February 2014 09:44 AM |
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Please be advised of the following planned engineering works on our IP Voice platform: Date: Saturday, 8th February 2014 Start time: 21:00 GMT End time 23:00 GMT Purpose: The Engineering Team will be performing works to move outbound traffic to a higher capacity router to allow for future growth in the platform. These works will take place between 21:00 and 23:00 on 08/02/2014. Impact: Expected impact is LOW. Due to the redundant nature of the network and that the move of the virtual IP is expected to be instantaneous there is no expected disruption to service as a result of these works. Our Engineering Team will be closely monitoring all systems and services to ensure any. Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Feb 1 |
[Core Network] Maintenance window 4th February 2014
Posted by David Croft on 01 February 2014 03:52 AM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Tuesday, 4th February 2014 Start time: 00:01 GMT End time: 03:00 GMT Purpose: One of our transit providers will be performing a software upgrade under an emergency maintenance window in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilience nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#JYZ-532-64497]. Regards, David Croft Read more » | |
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Jan 20 |
[IP Voice Services] Planned Engineering Work 26th January 2014
Posted by Michael Cullen on 20 January 2014 10:16 AM |
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Please be advised of the following planned engineering works on our IP Voice platform: Date: Sunday, 26th January 2014 Start time: 20:00 GMT End time 22:00 GMT Purpose: The Engineering Team will be performing works to move the secondary power connections of some equipment into a new Power Distribution Unit (PDU) into an existing rack location in one of our datacentres between 20:00 on 26/01/2014 and 22:00 on 26/01/2014. Impact: Expected impact is LOW. We are issuing this PEW due to the proximity of these works to live equipment. There is no expected effect on service to end users as a result of these works and this notice is issued due to the proximity of live equipment which is 'at risk' only. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Regards, Comtec Network Operation Centre For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. _______________________________________________ Comtec network announcement mailing list http://noc.uk.sargasso.net/mailman/listinfo/announce Read more » | |