News
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Feb 21 |
[Core Network] Service Alert 14th February 2014 - Update 6
Posted by David Croft on 21 February 2014 01:51 PM |
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This is an incident notification regarding Internet connectivity at site LSREI01 (Comtec House). Date: Friday, 14th February 2014 Start time: 13:42 GMT End time: 18:38 GMT Services affected: Internet access at LSREI01 (Comtec House). Report: At 13:42 we observed flapping in a third party circuit out of Comtec House. Failover to the backup lines happened automatically and services to Comtec House continued to operate, albeit on reduced resilience. Our supplier advised that they were experiencing a nationwide major service outage (MSO) across their network. We have now received the RFO from our supplier as follows: "This fault was caused by a faulty link between two of our core network sites, Hersham and Brentford. The fibre optic cables were cleaned, which resolved the problem, and services have been stable since this was done." Comtec NOC is tracking this issue under ticket [SUJ-701-70770]. Best regards, David Croft | |
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