News
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 2
Posted by David Croft on 18 March 2014 02:05 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: Ongoing Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: We are aware of ongoing issues with one-way audio on calls on both the IPVS and HCC platforms. IP Exchange are currently investigating this incident with their 2nd/3rd line teams along with the vendor and the 21CN core network team. The current focus of the investigation is within the 21CN core network. We will keep you updated of progress as the investigations progress. Please be assured our and IP Exchange's focus is to get this resolved for you as soon as possible. We appreciate your patience in this matter and will provide updates as they become available. We do not yet have an estimated time to resolution, however this is affecting all customers on these platforms across all providers, and is being treated with the utmost priority by the supplier. A further update will be issued as soon as more information is available. Regards, David Croft | |
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