News
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Mar 31 |
[Core Network] Maintenance window 13th April 2014
Posted by David Croft on 31 March 2014 05:10 PM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Sunday, 13th April 2014 Start time: 00:01 BST (UTC+0100) End time: 02:00 BST (UTC+0100) Please note that this maintenance has been rescheduled from 15th April 2014. Purpose: One of our transit providers will be performing hardware upgrades in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#YNR-112-64152]. Regards, David Croft Read more » | |
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Mar 27 |
[Core Network] Maintenance window 15th April 2014
Posted by David Croft on 27 March 2014 02:04 AM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Tuesday, 15th April 2014 Start time: 00:01 GMT End time: 02:00 GMT Purpose: One of our transit providers will be performing hardware upgrades in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#YNR-112-64152]. Regards, David Croft Read more » | |
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Mar 20 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 4
Posted by David Croft on 20 March 2014 02:30 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: 14:21 GMT Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: During this time there were issues with one-way audio on calls on both the IPVS and HCC platforms. On-net calls were not affected. A subset of calls to and from the PSTN via certain routes on the PSTN Gateway experienced one way speech or no media between 11:45 and 14:12. The issue with media failing to establish correctly on calls to/from the PSTN via certain routes on the PSTN Gateway was caused by a change to the PE routers by the 21CN Plan and Build team who had been asked to do some preparatory work (to reserve ports for another service i.e. not IP Exchange) ahead of a maintenance window. This change was reverted at 14:12 and service was returned to normal. The PSTN Gateway Team has the root cause under investigation to understand why this preparatory work was designated as non-service affecting. Timeline: 11:45 Test calls failed on Manchester 04 SBC 11:50 1st customer report of OWT received 11:55 3rd line engaged 12:00 Test calls indicated more SBCs affected, vendor engaged 12:01 Initial service alert sent to customers 12:08 Technical bridge call set up 12:38 Service alert update sent to customers 12:55 21C network team join technical bridge 13:35 PE routers identified as causing the issue 13:40 Notification of incident received from the PSTN Gateway Team 14:05 Service alert update sent to customers 14:12 Service restored 14:53 Notification received from the PSTN Gateway Team that issue was resolved and service had been restored to normal 15:07 Service alert all-clear sent to customers Regards, David Croft Read more » | |
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 3
Posted by David Croft on 18 March 2014 03:07 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: 14:21 GMT Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: During this time there were issues with one-way audio on calls on both the IPVS and HCC platforms. On-net calls were not affected. IP Exchange have informed us that the issue was caused during a preparatory work for a planned upgrade on the BT 21CN core network. These changes have since been rolled back and service is confirmed fully restored as of 14:21. We will issue a further update if more information becomes available. Regards, David Croft Read more » | |
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 2
Posted by David Croft on 18 March 2014 02:05 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: Ongoing Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: We are aware of ongoing issues with one-way audio on calls on both the IPVS and HCC platforms. IP Exchange are currently investigating this incident with their 2nd/3rd line teams along with the vendor and the 21CN core network team. The current focus of the investigation is within the 21CN core network. We will keep you updated of progress as the investigations progress. Please be assured our and IP Exchange's focus is to get this resolved for you as soon as possible. We appreciate your patience in this matter and will provide updates as they become available. We do not yet have an estimated time to resolution, however this is affecting all customers on these platforms across all providers, and is being treated with the utmost priority by the supplier. A further update will be issued as soon as more information is available. Regards, David Croft Read more » | |
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 1
Posted by David Croft on 18 March 2014 12:38 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: Ongoing Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: We are aware of an ongoing issue with one-way audio on outbound calls on both the IPVS and HCC platforms. We do not yet have an estimated time to resolution, however this is affecting all customers on these platforms across all providers, and is being treated with the utmost priority by the supplier. A further update will be issued as soon as more information is available. Regards, David Croft Read more » | |