News
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Apr 30 |
[QUAR] [Core Network] Maintenance window 6th May 2014
Posted by David Croft on 30 April 2014 01:12 PM |
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Please be advised of the following maintenance window scheduled on one of our transit connections: Date: Tuesday, 6th May 2014 Start time: 15:00 BST (UTC+0100) End time: 18:00 GMT (UTC+0100) Purpose: We will be re-routing one of our circuits with one of our transit providers in order to increase the level of physical resilience. Services affected: Internet access. Impact: Low. We will bring the affected circuit out of service before the maintenance begins, and traffic will be automatically shifted onto redundant connections. The level of resilience will be reduced slightly during the maintenance window, however we will still have diverse links to multiple transit providers. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#NNI-221-78467]. Regards, David Croft Read more » | |
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Apr 14 |
[Core Network] Service Alert 14th April 2014
Posted by David Croft on 14 April 2014 05:09 PM |
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This is an incident notification regarding a power event at site LNPOP02 (Telecity HEX 6-7). Date: Monday, 14th April 2014 Start time: 16:19 BST (UTC+0100) End time: 16:22 BST (UTC+0100) Services affected: Power loss at LNPOP02 (Telecity HEX 6-7). Report: At 16:19 we lost power to our equipment at Telecity HEX 6-7. This was restored immediately and all equipment had completed booting a few minutes later by 16:22. This would have affected customers single-homed out of this location. Other sites were unaffected due to the resilient nature of our network. Although our equipment is protected by both UPS and generator backups, upon investigation by the data centre it was determined that the cause of this outage was human error by a Telecity engineer working on a nearby cabinet not related to our own. Comtec NOC is tracking this issue under ticket [#GML-273-50413]. Regards, David Croft Read more » | |
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Mar 31 |
[Core Network] Maintenance window 13th April 2014
Posted by David Croft on 31 March 2014 05:10 PM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Sunday, 13th April 2014 Start time: 00:01 BST (UTC+0100) End time: 02:00 BST (UTC+0100) Please note that this maintenance has been rescheduled from 15th April 2014. Purpose: One of our transit providers will be performing hardware upgrades in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#YNR-112-64152]. Regards, David Croft Read more » | |
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Mar 27 |
[Core Network] Maintenance window 15th April 2014
Posted by David Croft on 27 March 2014 02:04 AM |
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Please be advised of the following maintenance window scheduled by one of our transit providers: Date: Tuesday, 15th April 2014 Start time: 00:01 GMT End time: 02:00 GMT Purpose: One of our transit providers will be performing hardware upgrades in order to prevent future interruptions to service. Services affected: Internet access. Impact: Low. Routing to some Internet destinations will fail over to alternative circuits during this window. No outage is anticipated due to the resilient nature of our network and transit connections, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#YNR-112-64152]. Regards, David Croft Read more » | |
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Mar 20 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 4
Posted by David Croft on 20 March 2014 02:30 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: 14:21 GMT Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: During this time there were issues with one-way audio on calls on both the IPVS and HCC platforms. On-net calls were not affected. A subset of calls to and from the PSTN via certain routes on the PSTN Gateway experienced one way speech or no media between 11:45 and 14:12. The issue with media failing to establish correctly on calls to/from the PSTN via certain routes on the PSTN Gateway was caused by a change to the PE routers by the 21CN Plan and Build team who had been asked to do some preparatory work (to reserve ports for another service i.e. not IP Exchange) ahead of a maintenance window. This change was reverted at 14:12 and service was returned to normal. The PSTN Gateway Team has the root cause under investigation to understand why this preparatory work was designated as non-service affecting. Timeline: 11:45 Test calls failed on Manchester 04 SBC 11:50 1st customer report of OWT received 11:55 3rd line engaged 12:00 Test calls indicated more SBCs affected, vendor engaged 12:01 Initial service alert sent to customers 12:08 Technical bridge call set up 12:38 Service alert update sent to customers 12:55 21C network team join technical bridge 13:35 PE routers identified as causing the issue 13:40 Notification of incident received from the PSTN Gateway Team 14:05 Service alert update sent to customers 14:12 Service restored 14:53 Notification received from the PSTN Gateway Team that issue was resolved and service had been restored to normal 15:07 Service alert all-clear sent to customers Regards, David Croft Read more » | |
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Mar 18 |
[IP Voice Services/Hosted Contact Centre] Service Alert 18th March 2014 - Update 3
Posted by David Croft on 18 March 2014 03:07 PM |
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This is an incident notification regarding IP Voice Services and Hosted Contact Centre. Date: Tuesday, 18th March 2014 Start time: 11:45 GMT End time: 14:21 GMT Services affected: IP Voice Services Hosted Contact Centre Impact: HIGH. Report: During this time there were issues with one-way audio on calls on both the IPVS and HCC platforms. On-net calls were not affected. IP Exchange have informed us that the issue was caused during a preparatory work for a planned upgrade on the BT 21CN core network. These changes have since been rolled back and service is confirmed fully restored as of 14:21. We will issue a further update if more information becomes available. Regards, David Croft Read more » | |