News
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May 9 |
Service Alert 09/05/2016 Outbound calls failing
Posted by Phil Reed on 09 May 2016 09:42 AM |
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Service Alert Ref: SAA0149 Update Issued: 1 (original issue) 09/05/2016 09.30 Systems/Services Affected: Outbound calling Incident Summary Start : 09/05/2016 - 08:30 End : Service Impact : HIGH Status : OPEN Update 1 - Original Issue 09/05/2016 09:30 Issue: Our monitoring systems have alerted our Engineering team that outbound calling is unsuccessful. Actions Engineering are currently investigating a potential issue in our network. We will update you as soon as more information becomes available. Apologies for the inconvenience caused. Phil Reed Lead Architect Comtec E: Phil.Reed at comtec.com T: 01737 228114 | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Apr 29 |
Service Alert { Update 1 } 29/04/2016 Downstream SIP carrier provider connections
Posted by Adrian Williams on 29 April 2016 02:59 PM |
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Service Alert - Update 1 Update Issued: 29/04/2016 14.45 Systems/Services Affected: Calls to and from the PSTN Incident Summary Start : 29/04/2016 - 13:00 End : 29/04/2016 - 14:20 Service Impact : MEDIUM Status : PENDING CLOSURE Actions Our engineering team has been closely monitoring the situation and the DC links are now stable and traffic has returned to normal. Apologies for the inconvenience caused. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Apr 29 |
Service Alert 29/04/2016 Downstream SIP carrier provider connections
Posted by Adrian Williams on 29 April 2016 02:14 PM |
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Service Alert Ref: SAA0148 Update Issued: 1 – (original issue) 29/04/2016 13.45 Systems/Services Affected: Call to and from the PSTN Incident Summary Start : 29/04/2016 – 13:00 End : TBA Service Impact : MEDIUM Status : OPEN Update 1 – Original Issue 29/04/2016 13:45 Issue: Our monitoring systems have alerted our Engineering team that our Direct Connections to our downstream SIP carrier provider are down. Traffic is currently traversing the back-up Internet Connections and a drop in call quality has been reported. On-net calling is unaffected. Actions Engineering are liaising directly with IP Exchange and more information will be provided when it becomes available. Apologies for the inconvenience caused. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Apr 1 |
[ADSL/FTTC] Maintenance window 7th April 2016
Posted by David Croft on 01 April 2016 10:08 AM |
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Please be advised of the following maintenance window scheduled on our ADSL/FTTC service. Date: Thursday, 7th April 2016 Start time: 23:15 BST (UTC+0100) End time: 03:15 BST (UTC+0100) (Friday) Purpose: One of our suppliers will be upgrading a core network device to which we are connected. Services affected: ADSL/FTTC services. (Cloud Ethernet business FTTC services will not be affected). Impact: Low. ADSL and FTTC customers may lose connectivity briefly during this window and should automatically reconnect within a few minutes to an alternate site. If you have problems following this maintenance, please turn your ADSL/FTTC modem/router off and on again. If you continue to experience any problems after following this procedure, please contact the NOC. Comtec NOC is tracking this issue under ticket [#VLB-135-23580]. Regards, David Croft Read more » | |
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Mar 22 |
[QUAR] [IP Voice Services] Informational: IPVS Business Portal
Posted by David Croft on 22 March 2016 04:22 PM |
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We have become aware that some customers may be using a very old version of the business portal due to having bookmarks to an older version. Recent upgrades to the business portal have greatly improved functionality and ease of use, and we strongly recommend you upgrade. The following URL will always allow you to access the latest version of the business portal: http://www.comtecvoice.com/ A copy of the administrator and employee user guides for the latest version can be obtained from noc at comtec.com Regards David Croft Read more » | |
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Mar 7 |
[IP Voice Services] Maintenance window 19th March 2016
Posted by Adrian Williams on 07 March 2016 11:07 AM |
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Please be advised of the following maintenance window scheduled on Saturday, 19th March to IP Voice Services. Date: Saturday, 19th March 2016 Start time: 0000 GMT End time: 0400 GMT Purpose: The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve Public IP Centrex customers and 'registering' SIP Trunking customers. Static/Enterprise SIP Trunk Customers will not be affected. The upgrade will be done on the standby half of the HA Pair followed by failover, and the other half will be upgraded. Services Affected: IP Voice Services Impact: We do not expect to lose registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts. The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible, if experienced. Comtec is tracking this issue under ticket GEF-682-38818 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |