News
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Apr 29 |
Service Alert 29/04/2016 Downstream SIP carrier provider connections
Posted by Adrian Williams on 29 April 2016 02:14 PM |
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Service Alert Ref: SAA0148 Update Issued: 1 – (original issue) 29/04/2016 13.45 Systems/Services Affected: Call to and from the PSTN Incident Summary Start : 29/04/2016 – 13:00 End : TBA Service Impact : MEDIUM Status : OPEN Update 1 – Original Issue 29/04/2016 13:45 Issue: Our monitoring systems have alerted our Engineering team that our Direct Connections to our downstream SIP carrier provider are down. Traffic is currently traversing the back-up Internet Connections and a drop in call quality has been reported. On-net calling is unaffected. Actions Engineering are liaising directly with IP Exchange and more information will be provided when it becomes available. Apologies for the inconvenience caused. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. | |
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