News
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Mar 22 |
[QUAR] [IP Voice Services] Informational: IPVS Business Portal
Posted by David Croft on 22 March 2016 04:22 PM |
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We have become aware that some customers may be using a very old version of the business portal due to having bookmarks to an older version. Recent upgrades to the business portal have greatly improved functionality and ease of use, and we strongly recommend you upgrade. The following URL will always allow you to access the latest version of the business portal: http://www.comtecvoice.com/ A copy of the administrator and employee user guides for the latest version can be obtained from noc at comtec.com Regards David Croft Read more » | |
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Mar 7 |
[IP Voice Services] Maintenance window 19th March 2016
Posted by Adrian Williams on 07 March 2016 11:07 AM |
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Please be advised of the following maintenance window scheduled on Saturday, 19th March to IP Voice Services. Date: Saturday, 19th March 2016 Start time: 0000 GMT End time: 0400 GMT Purpose: The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve Public IP Centrex customers and 'registering' SIP Trunking customers. Static/Enterprise SIP Trunk Customers will not be affected. The upgrade will be done on the standby half of the HA Pair followed by failover, and the other half will be upgraded. Services Affected: IP Voice Services Impact: We do not expect to lose registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts. The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible, if experienced. Comtec is tracking this issue under ticket GEF-682-38818 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Mar 2 |
Maintenance window 23rd March 2016
Posted by David Croft on 02 March 2016 05:16 PM |
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Please be advised of the following maintenance window scheduled by one of our circuit providers: Date: Wednesday, 23rd March 2016 Start time: 02:00 GMT End time: 06:00 GMT Purpose: One of our circuit providers will be performing a software upgrade affecting one of our resilient links between Comtec House (LSREI01) and London. This work was postponed from 15th March. Services affected: Network services at Comtec House, Reigate (LSREI01). Impact: Low. The affected circuit will be out of service for approximately 60 minutes during the given maintenance window. We have resilient circuits out of Comtec House and are therefore expecting no operational impact due to this work. Comtec NOC is tracking this issue under ticket [#UMO-372-60942]. Regards, David Croft Read more » | |
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Feb 28 |
[QUAR] [Core Network] Service Alert 27th February 2016 - Update 2
Posted by David Croft on 28 February 2016 12:24 AM |
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This is an incident notification regarding our core network. Date: Saturday, 27th February 2016 Start time: 23:07 GMT End time: 23:33 GMT Services affected: Core network. Report: At 23:07 we observed unusual traffic volumes and consequently packet loss across our core network as links were saturated. Comtec NOC worked with our partners and transit providers to mitigate the attack and traffic levels had returned to normal as of 23:33. Due to the changeable nature of denial of service attacks, we continue to monitor the situation carefully. Barring any further development, this is the final update. Comtec NOC is tracking this issue under ticket [#PUW-819-39426]. Regards, David Croft Read more » | |
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Feb 27 |
[QUAR] [Core Network] Service Alert 27th February 2016 - Update 1
Posted by David Croft on 27 February 2016 11:37 PM |
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This is an incident notification regarding our core network. Date: Saturday, 27th February 2016 Start time: 23:07 GMT End time: 23:33 GMT (provisional) Services affected: Core network. Report: At 23:07 we observed unusual traffic volumes and consequently packet loss across our core network as links were saturated. Comtec NOC worked with our partners and transit providers to mitigate the attack and traffic levels have returned to normal. We continue to monitor the situation. The next update will be issued within 120 minutes. Comtec NOC is tracking this issue under ticket [#PUW-819-39426]. Regards, David Croft Read more » | |
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Feb 27 |
[Core Network] Service Alert 27th February 2016
Posted by David Croft on 27 February 2016 11:29 PM |
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This is an incident notification regarding our core network. Date: Saturday, 27th February 2016 Start time: 23:07 GMT Services affected: Core network. Report: At 23:07 we observed unusual traffic volumes and consequently packet loss across our core network as links were saturated. We are working to mitigate the situation. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [#PUW-819-39426]. Regards, David Croft Read more » | |