News
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Jan 5 |
[Core Network] Service Alert 5th January 2016 - Update 1
Posted by David Croft on 05 January 2016 05:51 AM |
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This is an incident notification regarding a temperature event at site CLBIS02 (Interxion LON1). Date: Tuesday, 5th January 2016 Start time: 03:35 GMT End time: 05:25 GMT Services affected: Services hosted at or terminating in site CLBIS02 (Interxion LON1). Report: Comtec NOC observed cooling failure at site CLBIS02 at 03:35 and the temperature rose steadily until 05:25 at which time cooling was restored. A decision was made to shut down equipment to prevent damage, however as the temperature then began to fall, this step was not taken. Temperature and humidity are beginning to stabilise but are still well outside operating tolerances and so we will continue to monitor the situation closely. We are also awaiting an incident report from Interxion. One VM server shut down automatically due to temperature violation; this server was used for community and mirror services and no customer services were impacted. Comtec NOC is tracking this issue under ticket [#GJK-875-91806]. Regards, David Croft Read more » | |
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Jan 5 |
[Core Network] Service Alert 5th January 2016
Posted by David Croft on 05 January 2016 05:27 AM |
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This is an incident notification regarding a temperature event at site CLBIS02 (Interxion LON1). Date: Tuesday, 5th January 2016 Start time: 03:35 GMT Services affected: Services hosted at or terminating in site CLBIS02 (Interxion LON1). Report: Comtec NOC observed cooling failure at site CLBIS02 at 03:35 and the temperature has been rising steadily since. At this time we have no information from Interxion on the cause of the failure or estimated time to repair, therefore we regrettably have taken the decision to shut down this site to prevent equipment damage until temperature and humidity begin to normalise. Services hosted in CLBIS02 (Interxion LON1) will be affected, along with Cloud Ethernet circuits single-homed to this site. Resilient connections will fail over to other sites automatically. Comtec NOC is tracking this issue under ticket [#GJK-875-91806]. Regards, David Croft Read more » | |
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Nov 25 |
[IP Voice Services} Maintenance window 26th November 2015
Posted by Adrian Williams on 25 November 2015 02:56 PM |
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Please be advised of the following maintenance window scheduled on Thursday, 26th November 2015 to IP Voice Services. Start Date: Thursday, 26th November 2015 Start Time: 01:00 GMT End Time: 04:00 GMT Purpose: Essential emergency maintenance will be carried out on electrical equipment used to power our services hosted at our Datacentre. Services affected: IP Voice Services Impact: During the maintenance window our equipment will be protected by a battery fed power supply that has a capacity greater than three hours. We have re-routed critical services to other facilities. We do not expect service interruption of our core network services. Comtec is tracking this issue under ticket UIS-137-81854 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Nov 24 |
FW: [IP Voice Services ] Service Alert 24th November 2015 - Update 1
Posted by Adrian Williams on 24 November 2015 12:33 PM |
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This Is an incident notification regarding [IP Voice Services] Service Alert 24th November 2015 Date: Tuesday 24th November 2015 Start time: 11:10am GMT End time: 11:30am GMT Systems/Services Affected: Intermittent calling issues to and from the PSTN Intermittent issues with Device Registration Affecting a subset of Users on the platform Report: Calls and device registrations have now returned to normal levels. For any users that are not yet re-registered, please reboot your device. If the issues remain, please raise a ticket in the usual manner and the team will investigate each case. A post-incident review will be made available. Apologies for the inconvenience this has caused. Comtec is tracking this issue under ticket QYD-363-66563 Regards, Adrian Williams 2nd Line Voice and Data Support www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Nov 24 |
[IP Voice Services ] Service Alert 24th November 2015
Posted by Adrian Williams on 24 November 2015 12:01 PM |
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This Is an incident notification regarding [IP Voice Services] Service Alert 24th November 2015 Date: Tuesday 24th November 2015 Start time: 11:30am GMT Systems/Services Affected: Intermittent calling issues to and from the PSTN Intermittent issues with Device Registration Affecting a subset of Users on the platform Report: This is being investigated and we will keep you updated as information becomes available. Comtec is tracking this issue under ticket QYD-363-66563 Regards, Adrian Williams 2nd Line Voice and Data Support www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Nov 16 |
[IP Voice Services] Maintenance window 21st November 2015
Posted by Adrian Williams on 16 November 2015 10:27 AM |
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Please be advised of the following maintenance window scheduled on Saturday, 21st November to IP Voice Services. Date: Saturday 21st November 2015 Start time: 00:00 GMT End time: 06:00 GMT Purpose: The Engineering team will be performing works to apply patches to a call processing server cluster. Service will be rolled from the primary server to the secondary prior to applying patches on the primary server. Services Affected: IP Voice Services Impact: As such, we do not expect any impact to voice services during these works. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket DJN-180-45541 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |