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Nov 24 |
FW: [IP Voice Services ] Service Alert 24th November 2015 - Update 1
Posted by Adrian Williams on 24 November 2015 12:33 PM |
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This Is an incident notification regarding [IP Voice Services] Service Alert 24th November 2015 Date: Tuesday 24th November 2015 Start time: 11:10am GMT End time: 11:30am GMT Systems/Services Affected: Intermittent calling issues to and from the PSTN Intermittent issues with Device Registration Affecting a subset of Users on the platform Report: Calls and device registrations have now returned to normal levels. For any users that are not yet re-registered, please reboot your device. If the issues remain, please raise a ticket in the usual manner and the team will investigate each case. A post-incident review will be made available. Apologies for the inconvenience this has caused. Comtec is tracking this issue under ticket QYD-363-66563 Regards, Adrian Williams 2nd Line Voice and Data Support www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. | |
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