News
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Oct 29 |
Christmas moratorium 2015-2016
Posted by David Croft on 29 October 2015 11:56 AM |
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Please be advised of the following Christmas moratorium scheduled on our network. Start date: Tuesday, 15th December 2015 End date: Thursday, 7th January 2016 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Regards, David Croft Read more » | |
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Oct 15 |
[IP Voice Services] Maintenance window 21st October 2015
Posted by Adrian Williams on 15 October 2015 03:21 PM |
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Please be advised of the following maintenance window scheduled on Wednesday, 21st October to IP Voice Services. Date: Wednesday, 21st October 2015 Start time: 2200 BST End time: Thursday, 22nd October 0400 BST Purpose: The Engineering Team will be performing works to decommission an old core call redirect server. The existing servers in the cluster will be available to handle the calls. Throughout the process, resilience and call capacity will be maintained. The Engineering Team will also be performing works to deploy new media server clusters within the same window. These will be activated in parallel with the existing servers. Services Affected: IP Voice Services Impact: As such we expect no impact to service when we enable the new server clusters. Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket AWJ-302-42592 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Oct 13 |
[IP Voice Services] Maintenance window 16th October 2015
Posted by Adrian Williams on 13 October 2015 08:35 AM |
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Please be advised of the following maintenance window scheduled on Friday, 16th October to IP Voice Services. Date: Friday, 16th October 2015 Start time: 2200 BST End time: Saturday, 17th October 0200 BST Purpose: The Engineering Team will be performing works to integrate two new core call redirect servers with new higher capacity servers to allow for future growth in the platform. The existing servers in the cluster will be available to handle the calls. Throughout the process, resilience and call capacity will be maintained. Services Affected: IP Voice Services Impact: The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible. Comtec is tracking this issue under ticket ZEA-395-48831 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com<http://www.comtec.com> For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Oct 5 |
[Core Network] Maintenance window 20th October 2015
Posted by David Croft on 05 October 2015 02:53 PM |
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Please be advised of the following maintenance window scheduled by one of our circuit providers: Date: Tuesday, 20th October 2015 Start time: 01:00 BST (UTC+0100) End time: 06:00 BST (UTC+0100) Purpose: One of our circuit providers will be performing software and hardware upgrades affecting one of our resilient links between Comtec House (LSREI01) and London. Services affected: Network services at Comtec House, Reigate (LSREI01). Impact: Low. The affected circuit will be out of service for approximately 60 minutes during the given maintenance window. We have resilient circuits out of Comtec House and are therefore expecting no operational impact due to this work. Comtec NOC is tracking this issue under ticket [#EJK-411-68987]. Regards, David Croft Read more » | |
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Oct 5 |
[IP Voice Services] Informational Notice 16th September 2015 - Update 1
Posted by Adrian Williams on 05 October 2015 10:56 AM |
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Please be advised of the following update to the Informational Notice from 16th September 2015. UC Office iPad Edition version 20.1.3 An updated version of UC Office iPad Edition (version 20.1.3) is now available from the App Store. There are no user experience changes in this version. This version supports iOS 9. MobileOffice iPad Edition version 3.3.4 An updated version of MobileOffice iPad Edition (version 3.3.4) is now available. This version supports iOS 9. The application also has an updated interface; the User Guide has been updated to reflect these changes. The User Guide (MobileOffice iPad Edition - User Guide v1 2) and release notes (MobileOffice iOS version 3.3.4 Release Notes) are available from the NOC upon request. ******************************************************************************************************** Hi, Please see the Informational Notice (INF A0029) below regarding UC Office and MobileOffice support for Apple iOS 9. Please do not reply to this email. DESCRIPTION: Pre-release interoperability testing of Apple's?iOS?9 BETA releases has completed. At this stage we have not identified any issues with UC Office and MobileOffice iPhone editions. As a result of our testing a number of issues have been identified with the iPad editions of UC Office and MobileOffice. This alert is intended to provide detailed information in relation to these and actions being taken to mitigate the impact to service. ? ? ? RECOMMENDATIONS: Due to the severity of the?iPad iOS?9 compatibility issues, new versions of UC Office and Mobile Office iPad editions are required to ensure full compatibility.?It is highly recommended that customers refrain from upgrading to?iOS?9 on iPad until the updated iPad apps are released to avoid service issues. ? ? SERVICE IMPACT: UC Office and MobileOffice iPad editions have several issues running on iPad iOS 9 and require updated versions. These are currently being prepared for App Store approval submission, once iOS 9 has been officially released on 16th September.? ? ? WORKAROUND: Delay upgrading to?iOS?9 prior to installing the updated iPad app. ? ? SOLUTION: While these issues could be resolved in the final release of?iOS?9 without code modifications, we do not expect this to occur.? So, understanding Apple's release and posting processes we prefer to alert you to the potential issues prior to?iOS?9 formal availability. Please note below the anticipated release schedule. ? The enhancements that address the issues will be available in the following releases: ? ?????????UC Office iPad R21.x is expected to be approved by Apple and available as an update on the App Store at the end of September / beginning of October. ? ?????????MobileOffice iPad is also expected at the end of September?/ early October? ? The App Store approval process can take longer than usual at this time of year due to the increased volume of application developers submitting updates. ? We send a further informational notice advising when the updated UC Office and MobileOffice applications will be available accordingly. ? Comtec NOC is tracking this issue under ticket: ?LJY-606-25818 For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec TEL:? 01737 228 100 DDI: 01737 228 123 www.comtec.com Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Oct 5 |
[IP Voice Services] Maintenance window 11th October 2015
Posted by Adrian Williams on 05 October 2015 09:20 AM |
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Please be advised of the following maintenance window scheduled on 11th October to IP Voice Services. Date: Friday, 11th October 2015 Start time: 2200 BST End time: Saturday, 12th October 0000 BST Purpose: The Engineering Team will be performing works to optimise the operation of the new call processing servers. Services affected: IP Voice Services Impact: Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket AIL-482-92295 Regards, Adrian Williams 2nd Line Voice and Data Support Comtec? www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |