News
|
Jun 16 |
[IP Voice Services] Maintenance window 23rd June 2015
Posted by Adrian Williams on 16 June 2015 10:06 AM |
|
Please be advised of the following maintenance window scheduled on 23rd June 2015 to IP Voice Services Date: Tuesday 23rd June 2015 Start time: 22:00 BST End time: 23:00 BST Purpose: The Engineering Team will be upgrading the server infrastructure that supports MobileOffice, CRM Connect and Wallboard applications between 22:00 on 23rd June 2015 and 23:00 on 23rd June 2015. Services affected: MobileOffice and CRM Connect applications Impact: Whilst the works are carried out users will be unable to establish a login to MobileOffice or CRM Connect applications. Any user not already logged in prior to the commencement of the work window will not be able to log in and will be unable to make or receive calls via the applications until the work is completed. Any user already logged into MobileOffice or CRM Connect will remain logged in and will be able to continue to make and receive calls as normal. Therefore, please make sure that any users that require use of these services to make and receive calls are logged in prior to the works window. Calls to or from a user's IP phone or UC Office application will be unaffected. The wallboard application will be unavailable for the duration of the works. Please also refrain from making any changes in the Business Portal to users who have a MobileOffice device assigned as configuration files will not be created, updated or deleted during this maintenance. The Engineering team will be closely monitoring all systems and services, including the above, to ensure any disruption is as brief as possible. Comtec NOC is tracking this issue under ticket: Regards, Adrian Williams 2nd Line Voice and Data Support For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
|
Jun 12 |
[IP Voice Services] Maintenance window 12th June 2015
Posted by Adrian Williams on 12 June 2015 12:49 PM |
|
Please be advised of the following maintenance window scheduled on 12th June 2015 to IP Voice Services Date: Friday 12th June 2015 Start time: 22:00 BST End time: Saturday 13th June 2015 02:00 BST Purpose: The Engineering Team will be moving a primary device in one of our SBC clusters into a new POP between 22:00 on 12th June 2015 and 02:00 on 13th June 2015. Services affected: IP Voice Services and Business Portal Impact: Prior to the migration, all traffic on this SBC cluster will be cut over to the secondary node. We do not expect there to be any loss of calls or registrations, but there will be a period of reduced redundancy while the move is carried out. The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible. Comtec NOC is tracking this issue under ticket: ODV-394-60444 Regards, Adrian Williams 2nd Line Voice and Data Support For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
|
May 15 |
[Comtec House] Maintenance window 15th May 2015 - Update 1
Posted by David Croft on 15 May 2015 10:19 PM |
|
This building black test has been completed and there was no impact to services. All systems involved performed as expected. The next test will be in approximately six months, provisionally scheduled for Friday 20th November. A further announcement will be sent out closer to the time. Regards, David On 17 April 2015 at 20:16, David Croft <david at comtec.net.uk> wrote: > Please be advised of the following maintenance window scheduled on the > electrical supply at Comtec House: > > Date: Friday, 15th May 2015 > Start time: 19:30 BST (UTC+0100) > End time: 22:30 BST (UTC+0100) > > Purpose > > Scheduled testing of electrical systems. > > The building black test is carried out on a biannual basis to test the > generators' capability in supporting the building electrical > infrastructure in the event of a power failure to the building. > > This test involves interrupting utility power to the building and > allowing the generators to take the full building load for a 2 hour > period during this window. > > Impact > > LOW > > No impact is expected from this routine testing. UPS systems will take > the load during switchover. In the event of any unforeseen problems, > UPS systems will take the load while utility power is restored. > > Services hosted at Comtec House are "at risk" during this window. > > Regards, > > David Croft > > -- > David Croft > Lead Engineer > > Comtec Enterprises Ltd > Comtec House > 46a Albert Road North > Reigate Industrial Estate > Reigate > Surrey RH2 9EL > > Tel: 0845 899 1400 > Fax: 0845 899 1401 > www.comtec.com > > For urgent operational issues please always contact noc at comtec.com > or 0845 899 1423 and not any named individual. Read more » | |
|
May 1 |
[Core Network] Maintenance window 19th May 2015
Posted by David Croft on 01 May 2015 02:59 PM |
|
Please be advised of the following maintenance window scheduled by one of our circuit providers: Date: Tuesday, 19th May 2014 Start time: 02:00 BST (UTC+0100) End time: 06:00 BST (UTC+0100) Purpose: One of our circuit providers will be performing a software upgrade affecting one of our resilient links between Comtec House (LSREI01) and London. Services affected: Network services at Comtec House, Reigate (LSREI01). Impact: Low. The affected circuit will be out of service for approximately 90 minutes during the given maintenance window. We have resilient circuits out of Comtec House and are therefore expecting no operational impact due to this work. Comtec NOC is tracking this issue under ticket [#LRF-150-28482]. Regards, David Croft Read more » | |
|
Apr 17 |
[Comtec House] Maintenance window 15th May 2015
Posted by David Croft on 17 April 2015 07:16 PM |
|
Please be advised of the following maintenance window scheduled on the electrical supply at Comtec House: Date: Friday, 15th May 2015 Start time: 19:30 BST (UTC+0100) End time: 22:30 BST (UTC+0100) Purpose Scheduled testing of electrical systems. The building black test is carried out on a biannual basis to test the generators' capability in supporting the building electrical infrastructure in the event of a power failure to the building. This test involves interrupting utility power to the building and allowing the generators to take the full building load for a 2 hour period during this window. Impact LOW No impact is expected from this routine testing. UPS systems will take the load during switchover. In the event of any unforeseen problems, UPS systems will take the load while utility power is restored. Services hosted at Comtec House are "at risk" during this window. Regards, David Croft Read more » | |
|
Mar 13 |
[Cloud Ethernet] Maintenance window 22nd March 2015
Posted by David Croft on 13 March 2015 05:00 PM |
|
Please be advised of the following maintenance window scheduled by Openreach: Date: Sunday, 22nd March 2015 Start time: 22:00 GMT End time: 06:00 GMT Purpose: Openreach have advised us that they will be performing cable diversion on the 21CN circuit servicing our Interxion (CLBIS02) node ahead of future roadworks/building works. This work was originally scheduled for 17th January 2015 and 14th March 2015 and has been postponed. Services affected: Cloud Ethernet (All BT variants) terminating in our Interxion (CLBIS02) node. Impact: HIGH. There will be a interruption to all Cloud Ethernet services single-homed to our Interxion (CLBIS02) node during this window while the circuits are re-routed. Other services hosted in Interxion will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#JQL-302-41577]. BT PEW ref PW246851. Regards, David Croft Read more » | |