News
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Mar 13 |
[Cloud Ethernet] Maintenance window 30th March 2015
Posted by David Croft on 13 March 2015 03:09 PM |
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Please be advised of the following maintenance window scheduled by BT: Date: Monday, 30th March 2015 Start time: 02:00 GMT End time: 06:00 GMT Purpose: BT have advised us that they will be performing software upgrades on the 21CN circuit servicing our Interxion (CLBIS02) node. Services affected: Cloud Ethernet (All BT variants) terminating in our Interxion (CLBIS02) node. Impact: HIGH. There will be a interruption to all Cloud Ethernet services single-homed to our Interxion (CLBIS02) node of up to 90 minutes during this window . Other services hosted in Interxion will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#WFE-225-95249]. BT PEW ref PW249964. Regards, David Croft Read more » | |
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Mar 5 |
[IP Voice Services] Service Alert 5th March 2015
Posted by Adrian Williams on 05 March 2015 03:11 PM |
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This is an incident notification regarding IP Voice Services. Date: Thursday, 5th March 2015 Start time: 10:58 GMT End time: 11:02 GMT Services affected: IP Voice Services - Device registration for internet-connected devices. Report: At 10:58:31 the engineering team noticed a drop in registrations on our SBC. Registrations automatically began recovering at 10:59:53 and had reached normal levels at 11:02. Less than 10% of users on the platform were potentially affected. The engineering team is actively investigating the root cause in conjunction with our vendor and we will provide updates as information becomes available. Comtec NOC is tracking this issue under ticket: XMT-446-30448. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Feb 27 |
[Cloud Ethernet] Maintenance window 14th March 2015
Posted by David Croft on 27 February 2015 05:32 PM |
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Please be advised of the following maintenance window scheduled by Openreach: Date: Saturday, 14th March 2015 Start time: 22:00 GMT End time: 06:00 GMT Purpose: Openreach have advised us that they will be performing cable diversion on the 21CN circuit servicing our Interxion (CLBIS02) node ahead of future roadworks/building works. This work was originally scheduled for 17th January 2015. Services affected: Cloud Ethernet (All BT variants) terminating in our Interxion (CLBIS02) node. Impact: HIGH. There will be a interruption to all Cloud Ethernet services single-homed to our Interxion (CLBIS02) node during this window while the circuits are re-routed. Other services hosted in Interxion will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#JQL-302-41577]. BT PEW ref PW246851. Regards, David Croft Read more » | |
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Feb 9 |
[QUAR] [IP Voice Services] Maintenance window 21st February 2015
Posted by Adrian Williams on 09 February 2015 12:40 PM |
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Hi, UPDATE:? The Engineering Team has rescheduled the?maintenance window again. The testing is complete for the required work, the delay is because of changes in the monitoring systems needed to be finalised in advance of the migration. We apologise again for this postponement and any inconvenience this has caused. The maintenance window was scheduled for Saturday 7/2/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to: Saturday 21/02/2015 02:00-05:00 GMT If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843] Regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. ************************************************************************************************************************************************************************* Hi, The Engineering Team has rescheduled the?maintenance window as detailed below. It was scheduled for 24/01/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to: Saturday 07/02/2015 02:00-05:00 GMT If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843] Regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. *************************************************************************************************************************************************************************** Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services Date: Saturday, 24th January 2015 Start time: 02:00 GMT End time: 05:00 GMT Purpose: The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015. Services affected: IP Voice Services. These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy. Impact: Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes. The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period. The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec NOC is tracking this issue under ticket [NGR-922-99843] Best regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Jan 23 |
[QUAR] [IP Voice Services] Maintenance window 7th February 2015
Posted by Adrian Williams on 23 January 2015 12:04 PM |
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Hi, The Engineering Team has rescheduled the?maintenance window as detailed below. It was scheduled for 24/01/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to: Saturday 07/02/2015 02:00-05:00 GMT If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843] Regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. *************************************************************************************************************************************************************************** Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services Date: Saturday, 24th January 2015 Start time: 02:00 GMT End time: 05:00 GMT Purpose: The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015. Services affected: IP Voice Services. These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy. Impact: Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes. The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period. The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec NOC is tracking this issue under ticket [NGR-922-99843] Best regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Jan 14 |
[QUAR] [IP Voice Services] Maintenance window 24th January 2015
Posted by Adrian Williams on 14 January 2015 03:27 PM |
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Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services Date: Saturday, 24th January 2015 Start time: 02:00 GMT End time: 05:00 GMT Purpose: The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015. Services affected: IP Voice Services. These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy. Impact: Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes. The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period. The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec NOC is tracking this issue under ticket [NGR-922-99843] Best regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |