News
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Jan 23 |
[QUAR] [IP Voice Services] Maintenance window 7th February 2015
Posted by Adrian Williams on 23 January 2015 12:04 PM |
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Hi, The Engineering Team has rescheduled the?maintenance window as detailed below. It was scheduled for 24/01/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to: Saturday 07/02/2015 02:00-05:00 GMT If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843] Regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. *************************************************************************************************************************************************************************** Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services Date: Saturday, 24th January 2015 Start time: 02:00 GMT End time: 05:00 GMT Purpose: The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015. Services affected: IP Voice Services. These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy. Impact: Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes. The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period. The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec NOC is tracking this issue under ticket [NGR-922-99843] Best regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Jan 14 |
[QUAR] [IP Voice Services] Maintenance window 24th January 2015
Posted by Adrian Williams on 14 January 2015 03:27 PM |
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Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services Date: Saturday, 24th January 2015 Start time: 02:00 GMT End time: 05:00 GMT Purpose: The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015. Services affected: IP Voice Services. These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy. Impact: Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes. The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period. The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced. Comtec NOC is tracking this issue under ticket [NGR-922-99843] Best regards, Adrian Williams 2nd Line Voice and Data Support Comtec NOC For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
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Jan 2 |
[Cloud Ethernet] Maintenance window 17th January 2015
Posted by David Croft on 02 January 2015 11:13 PM |
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Please be advised of the following maintenance window scheduled by Openreach: Date: Saturday, 17th January 2015 Start time: 20:00 GMT End time: 06:00 GMT Purpose: Openreach have advised us that they will be performing cable diversion on the 21CN circuit servicing our Interxion (CLBIS02) node ahead of future roadworks/building works. Services affected: Cloud Ethernet (All BT variants) terminating in our Interxion (CLBIS02) node. Impact: HIGH. There will be a interruption to all Cloud Ethernet services single-homed to our Interxion (CLBIS02) node during this window while the circuits are re-routed. Other services hosted in Interxion will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#JQL-302-41577]. BT PEW ref PW246851. Regards, David Croft Read more » | |
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Nov 19 |
[Core Network] Service Alert 19th November 2014 - Update 1
Posted by David Croft on 19 November 2014 10:45 PM |
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This is an incident notification regarding Internet connectivity. Date: Wednesday, 19th November 2014 Start time: 14:50 GMT End time: 22:00 GMT Services affected: Internet access. Summary: The LONAP peering exchange experienced issues which had a knock-on effect on Internet connectivity across UK ISPs. We resolved the issue at the time by disabling our connections to LONAP, and have now restored them. Report: Due to an instability on the LONAP peering exchange causing packet loss and dropped sessions, we shut down our connections in order to reduce the impact to our customers. Traffic was routed via resilient alternate peering and transit routes and no further packet loss occurred. At 15:35 we were informed by LONAP that the issue was a result of high CPU across all switches caused by a large volume of multicast traffic from a reseller member port. The port was shut down and continues to be shut down until the member has demonstrated that they have resolved their issue. LONAP is continuing to investigate why port-security did not automatically shut down the affected port, however the exchange has been stable since that time. As it is our policy not to make non-emergency engineering changes during working hours, we did not re-establish our connections until 22:00 GMT. We are observing no continuing problems, although we will continue to monitor carefully. This is the final update. Comtec NOC was tracking this issue under ticket [#OTX-874-67976]. Regards, David Croft Read more » | |
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Nov 19 |
[Core Network] Service Alert 19th November 2014
Posted by David Croft on 19 November 2014 03:22 PM |
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This is an incident notification regarding Internet connectivity. Date: Wednesday, 19th November 2014 Start time: 14:50 GMT Services affected: Internet access. Summary: The LONAP peering exchange is experiencing issues which is having a knock-on effect on Internet connectivity across UK ISPs. Report: Due to an ongoing instability on the LONAP peering exchange causing packet loss and dropped sessions, we have shut down our connections in order to reduce the impact to our customers. Traffic will be routed via resilient alternate peering and transit routes. We will await an all-clear from LONAP before re-establishing connections overnight. Comtec NOC is tracking this issue under ticket [#OTX-874-67976]. Regards, David Croft Read more » | |
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Oct 13 |
Christmas moratorium 2014-2015
Posted by David Croft on 13 October 2014 01:20 PM |
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Please be advised of the following Christmas moratorium scheduled on our network. Start date: Monday, 15th December 2014 End date: Wednesday, 7th January 2015 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Regards, David Croft Read more » | |