News
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Sep 19 |
[Core Network] Maintenance window 19th September 2015 - Update 1
Posted by David Croft on 19 September 2015 06:09 PM |
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Good afternoon, Please be advised that the service-affecting portion of this maintenance is about to begin. Regards, David Croft On 26 August 2015 at 08:29, David Croft <david at comtec.net.uk> wrote: > Please be advised of the following maintenance window scheduled at our > Telecity HEX6-7 (LNPOP02) site: > > Start date: Saturday, 19th September 2015 > Start time: 12:00 BST (UTC+0100) > End time: 20:00 BST (UTC+0100) > > Purpose: > > We will be making changes to our core network to support additional > interconnects in our IPVS platform. This work will restore n+3 > redundancy to our IPVS interconnection following the work undertaken > to resolve the service alerts on 1st July 2015 and 9th July 2015. > > Services affected: > > All services hosted in or single-homed out of Telecity HEX6-7 > (LNPOP02) including Cloud Ethernet circuits single-homed to this > location. Resilient Cloud Ethernet circuits will fail over to other > sites and therefore not be affected. Services at other sites will not > be affected. > > Impact: > > HIGH. > > Services are at-risk during this window. As part of this work it will > also be necessary to relocate network equipment and therefore there > will be an outage at this location of up to 1 hour during the above > window. > > Our engineering team will be working to minimise the extent and > duration of this disruption. > > Comtec NOC is tracking this issue under ticket [#SNH-216-20775]. > > Regards, > > David Croft > > -- > David Croft > Lead Engineer > > Comtec Enterprises Ltd > Comtec House > 46a Albert Road North > Reigate Industrial Estate > Reigate > Surrey RH2 9EL > > Tel: 0845 899 1400 > Fax: 0845 899 1401 > www.comtec.com > > For urgent operational issues please always contact noc at comtec.com > or 0845 899 1423 and not any named individual. Read more » | |
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Sep 16 |
[IP Voice Services] Informational Notice 16th September 2015
Posted by Adrian Williams on 16 September 2015 09:53 AM |
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Hi, Please see the Informational Notice (INF A0029) below regarding UC Office and MobileOffice support for Apple iOS 9. Please do not reply to this email. DESCRIPTION: Pre-release interoperability testing of Apple's?iOS?9 BETA releases has completed. At this stage we have not identified any issues with UC Office and MobileOffice iPhone editions. As a result of our testing a number of issues have been identified with the iPad editions of UC Office and MobileOffice. This alert is intended to provide detailed information in relation to these and actions being taken to mitigate the impact to service. ? ? ? RECOMMENDATIONS: Due to the severity of the?iPad iOS?9 compatibility issues, new versions of UC Office and Mobile Office iPad editions are required to ensure full compatibility.?It is highly recommended that customers refrain from upgrading to?iOS?9 on iPad until the updated iPad apps are released to avoid service issues. ? ? SERVICE IMPACT: UC Office and MobileOffice iPad editions have several issues running on iPad iOS 9 and require updated versions. These are currently being prepared for App Store approval submission, once iOS 9 has been officially released on 16th September.? ? ? WORKAROUND: Delay upgrading to?iOS?9 prior to installing the updated iPad app. ? ? SOLUTION: While these issues could be resolved in the final release of?iOS?9 without code modifications, we do not expect this to occur.? So, understanding Apple's release and posting processes we prefer to alert you to the potential issues prior to?iOS?9 formal availability. Please note below the anticipated release schedule. ? The enhancements that address the issues will be available in the following releases: ? ?????????UC Office iPad R21.x is expected to be approved by Apple and available as an update on the App Store at the end of September / beginning of October. ? ?????????MobileOffice iPad is also expected at the end of September?/ early October? ? The App Store approval process can take longer than usual at this time of year due to the increased volume of application developers submitting updates. ? We send a further informational notice advising when the updated UC Office and MobileOffice applications will be available accordingly. ? Comtec NOC is tracking this issue under ticket: ?LJY-606-25818 For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec TEL:? 01737 228 100 DDI: 01737 228 123 www.comtec.com Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Aug 26 |
[Core Network] Maintenance window 19th September 2015
Posted by David Croft on 26 August 2015 08:29 AM |
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Please be advised of the following maintenance window scheduled at our Telecity HEX6-7 (LNPOP02) site: Start date: Saturday, 19th September 2015 Start time: 12:00 BST (UTC+0100) End time: 20:00 BST (UTC+0100) Purpose: We will be making changes to our core network to support additional interconnects in our IPVS platform. This work will restore n+3 redundancy to our IPVS interconnection following the work undertaken to resolve the service alerts on 1st July 2015 and 9th July 2015. Services affected: All services hosted in or single-homed out of Telecity HEX6-7 (LNPOP02) including Cloud Ethernet circuits single-homed to this location. Resilient Cloud Ethernet circuits will fail over to other sites and therefore not be affected. Services at other sites will not be affected. Impact: HIGH. Services are at-risk during this window. As part of this work it will also be necessary to relocate network equipment and therefore there will be an outage at this location of up to 1 hour during the above window. Our engineering team will be working to minimise the extent and duration of this disruption. Comtec NOC is tracking this issue under ticket [#SNH-216-20775]. Regards, David Croft Read more » | |
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Jul 9 |
[IP Voice Services] Service Alert 9th July 2015
Posted by David Croft on 09 July 2015 12:44 PM |
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This is an incident notification regarding IP Voice Services. Date: Thursday, 9th July 2015 Start time: 13:10 BST (UTC+0100) End time: 13:23 BST (UTC+0100) Services affected: IP Voice Services. Report: Customers on the IPVS platform experienced high packet loss and consequently dropped calls, dropped registrations and generally experienced poor quality of service. We traced the issue to a third party circuit providing transport to the IP Voice Services. We have taken this circuit out of service and the issue has been resolved. Traffic to IPVS is currently flowing over LINX. Following the issue on 1st July we already are working on a permanent solution to this problem and will issue a maintenance notification here when we are ready to deploy it. Best regards, David Croft Read more » | |
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Jul 1 |
[IP Voice Services] Service Alert 1st July 2015
Posted by David Croft on 01 July 2015 05:16 PM |
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This is an incident notification regarding IP Voice Services. Date: Wednesday, 1st July 2015 Start time: 16:50 BST (UTC+0100) End time: 17:08 BST (UTC+0100) Services affected: IP Voice Services. Report: Some registrations to IPVS were lost during this period and many could not be re-established. We believe our supplier had an issue with one of their clusters and we are awaiting confirmation that the issue is resolved. Further details will be supplied as they become available. Comtec NOC is tracking this issue under ticket [#OMO-635-53288]. Best regards, David Croft Read more » | |
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Jun 16 |
[IP Voice Services] Maintenance window 19th June 2015
Posted by Adrian Williams on 16 June 2015 10:16 AM |
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Please be advised of the following maintenance window scheduled on 19th June 2015 to IP Voice Services Date: Friday 19th June 2015 Start time: 20:00 BST End time: Saturday 20th June 2015 02:00 BST Purpose: The Engineering Team will be commissioning new, dedicated dark fibres to connect the two new POPs together as well as relocating some of the call recording server architecture into the new primary POP between 20:00 on 19th June 2015 and 02:00 on 20th June 2015. Services affected: Call Recorder and Business Portal Impact: There is no expected impact as a result of the network changes; no live traffic will be moved to these links. For the Call Recorder; during the move calls will continue to be recorded, however the portal will be unavailable for a period and calls will not show in the portal as soon as they have been recorded. Please refrain from using the portal or accessing the call recording system using the archiving or desktop notifier tools during this window. The Engineering team will be working to make sure that any disruption, if experienced, is kept to a minimum. Comtec NOC is tracking this issue under ticket: FLK-307-27043 Regards, Adrian Williams 2nd Line Voice and Data Support For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |