News
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Sep 16 |
[IP Voice Services] Informational Notice 16th September 2015
Posted by Adrian Williams on 16 September 2015 09:53 AM |
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Hi, Please see the Informational Notice (INF A0029) below regarding UC Office and MobileOffice support for Apple iOS 9. Please do not reply to this email. DESCRIPTION: Pre-release interoperability testing of Apple's?iOS?9 BETA releases has completed. At this stage we have not identified any issues with UC Office and MobileOffice iPhone editions. As a result of our testing a number of issues have been identified with the iPad editions of UC Office and MobileOffice. This alert is intended to provide detailed information in relation to these and actions being taken to mitigate the impact to service. ? ? ? RECOMMENDATIONS: Due to the severity of the?iPad iOS?9 compatibility issues, new versions of UC Office and Mobile Office iPad editions are required to ensure full compatibility.?It is highly recommended that customers refrain from upgrading to?iOS?9 on iPad until the updated iPad apps are released to avoid service issues. ? ? SERVICE IMPACT: UC Office and MobileOffice iPad editions have several issues running on iPad iOS 9 and require updated versions. These are currently being prepared for App Store approval submission, once iOS 9 has been officially released on 16th September.? ? ? WORKAROUND: Delay upgrading to?iOS?9 prior to installing the updated iPad app. ? ? SOLUTION: While these issues could be resolved in the final release of?iOS?9 without code modifications, we do not expect this to occur.? So, understanding Apple's release and posting processes we prefer to alert you to the potential issues prior to?iOS?9 formal availability. Please note below the anticipated release schedule. ? The enhancements that address the issues will be available in the following releases: ? ?????????UC Office iPad R21.x is expected to be approved by Apple and available as an update on the App Store at the end of September / beginning of October. ? ?????????MobileOffice iPad is also expected at the end of September?/ early October? ? The App Store approval process can take longer than usual at this time of year due to the increased volume of application developers submitting updates. ? We send a further informational notice advising when the updated UC Office and MobileOffice applications will be available accordingly. ? Comtec NOC is tracking this issue under ticket: ?LJY-606-25818 For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec TEL:? 01737 228 100 DDI: 01737 228 123 www.comtec.com Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. | |
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