News
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Jul 9 |
[IP Voice Services] Service Alert 9th July 2015
Posted by David Croft on 09 July 2015 12:44 PM |
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This is an incident notification regarding IP Voice Services. Date: Thursday, 9th July 2015 Start time: 13:10 BST (UTC+0100) End time: 13:23 BST (UTC+0100) Services affected: IP Voice Services. Report: Customers on the IPVS platform experienced high packet loss and consequently dropped calls, dropped registrations and generally experienced poor quality of service. We traced the issue to a third party circuit providing transport to the IP Voice Services. We have taken this circuit out of service and the issue has been resolved. Traffic to IPVS is currently flowing over LINX. Following the issue on 1st July we already are working on a permanent solution to this problem and will issue a maintenance notification here when we are ready to deploy it. Best regards, David Croft | |
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