News
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Sep 19 |
[Core Network] Maintenance window 19th September 2015 - Update 3
Posted by David Croft on 19 September 2015 10:43 PM |
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Further to the issues mentioned below, a hardware issue has been diagnosed. Replacement hardware is en route with an ETA of 00:00 Regards David Croft On 19 September 2015 at 20:54, David Croft <david at comtec.net.uk> wrote: > Good evening, > > During the course of this maintenance, a fault has developed on a core > router. We are engaged with vendor TAC to resolve the issue. An > estimated time of repair is not yet available. > > Regards > > David Croft > > On 19 September 2015 at 18:09, David Croft <david at comtec.net.uk> wrote: >> Good afternoon, >> >> Please be advised that the service-affecting portion of this >> maintenance is about to begin. >> >> Regards, >> >> David Croft >> >> On 26 August 2015 at 08:29, David Croft <david at comtec.net.uk> wrote: >>> Please be advised of the following maintenance window scheduled at our >>> Telecity HEX6-7 (LNPOP02) site: >>> >>> Start date: Saturday, 19th September 2015 >>> Start time: 12:00 BST (UTC+0100) >>> End time: 20:00 BST (UTC+0100) >>> >>> Purpose: >>> >>> We will be making changes to our core network to support additional >>> interconnects in our IPVS platform. This work will restore n+3 >>> redundancy to our IPVS interconnection following the work undertaken >>> to resolve the service alerts on 1st July 2015 and 9th July 2015. >>> >>> Services affected: >>> >>> All services hosted in or single-homed out of Telecity HEX6-7 >>> (LNPOP02) including Cloud Ethernet circuits single-homed to this >>> location. Resilient Cloud Ethernet circuits will fail over to other >>> sites and therefore not be affected. Services at other sites will not >>> be affected. >>> >>> Impact: >>> >>> HIGH. >>> >>> Services are at-risk during this window. As part of this work it will >>> also be necessary to relocate network equipment and therefore there >>> will be an outage at this location of up to 1 hour during the above >>> window. >>> >>> Our engineering team will be working to minimise the extent and >>> duration of this disruption. >>> >>> Comtec NOC is tracking this issue under ticket [#SNH-216-20775]. >>> >>> Regards, >>> >>> David Croft >>> >>> -- >>> David Croft >>> Lead Engineer >>> >>> Comtec Enterprises Ltd >>> Comtec House >>> 46a Albert Road North >>> Reigate Industrial Estate >>> Reigate >>> Surrey RH2 9EL >>> >>> Tel: 0845 899 1400 >>> Fax: 0845 899 1401 >>> www.comtec.com >>> >>> For urgent operational issues please always contact noc at comtec.com >>> or 0845 899 1423 and not any named individual. >> >> >> >> -- >> David Croft >> Lead Engineer >> >> Comtec Enterprises Ltd >> Comtec House >> 46a Albert Road North >> Reigate Industrial Estate >> Reigate >> Surrey RH2 9EL >> >> Tel: 0845 899 1400 >> Fax: 0845 899 1401 >> www.comtec.com >> >> For urgent operational issues please always contact noc at comtec.com >> or 0845 899 1423 and not any named individual. > > > > -- > David Croft > Lead Engineer > > Comtec Enterprises Ltd > Comtec House > 46a Albert Road North > Reigate Industrial Estate > Reigate > Surrey RH2 9EL > > Tel: 0845 899 1400 > Fax: 0845 899 1401 > www.comtec.com > > For urgent operational issues please always contact noc at comtec.com > or 0845 899 1423 and not any named individual. | |
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