News
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Oct 20 |
[Core Network] Maintenance window 6th November 2016
Posted by David Croft on 20 October 2016 11:03 PM |
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Please be advised of the following maintenance window scheduled at our Interxion LON1 (CLBIS02) site: Start date: Sunday, 6th November 2016 Start time: 14:00 GMT (UTC+0000) End time: 22:00 GMT (UTC+0000) Purpose: We will be installing additional equipment to increase capacity at our Interxion LON1 (CLBIS02) site. Services affected: All services hosted in or single-homed out of Interxion LON1 (CLBIS02) including Cloud Ethernet circuits single-homed to this location. Services at other sites will not be affected. Impact: LOW. This is an "at-risk" notification due to the cable management work that will be occurring. No impact to service is expected. Our engineering team will be monitoring all services and circuits closely and if any outage is experienced, it is expected to be very brief. Comtec NOC is tracking this issue under ticket [#SAH-440-61980]. Regards, David Croft Read more » | |
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Oct 11 |
[Cloud Ethernet] Maintenance window 27th October 2016
Posted by David Croft on 11 October 2016 06:22 PM |
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Please be advised of the following maintenance window scheduled by BT Wholesale: Date: Thursday, 27th October 2016 Start time: 00:01 BST (UTC+0100) End time: 06:00 BST (UTC+0100) Purpose: BT have advised us that they will be upgrading some network hardware in the London Greenwich region to provide more capacity and faster throughput. Services affected: Cloud Ethernet (All BT Wholesale variants) terminating in our Telecity HEX (LNPOP02) PoP. Resilient circuits and those connected to other PoPs are not expected to be affected. Impact: HIGH. There will be a interruption to all BT Wholesale Cloud Ethernet services single-homed to our Telecity HEX (LNPOP02) node during this window. BT expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if they have a problem. Other services hosted in Telecity HEX will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#LEY-447-24652]. BT PEW ref PW317240. Regards, David Croft Read more » | |
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Aug 28 |
[Database Cluster] Maintenance window 27th August 2016 - Update 2
Posted by David Croft on 28 August 2016 12:27 AM |
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The MySQL database upgrade and migration has been completed successfully. If you are experiencing any issues as a result of this work, please confirm that your software has been updated to be compatible with MySQL 5.6. If you continue to have problems after checking this, please contact noc at comtec.com with the details. Our support portals are also now operational again. Regards, David Croft Read more » | |
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Aug 27 |
[Database Cluster] Maintenance window 27th August 2016 - Update 1
Posted by David Croft on 27 August 2016 10:00 PM |
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The maintenance window listed below is now beginning. Regards, David Read more » | |
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Aug 13 |
[Database Cluster] Maintenance window 27th August 2016
Posted by David Croft on 13 August 2016 02:19 PM |
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Please be advised that the maintenance window listed below has been postponed to 27th August 2016. Start date: Saturday, 27th August 2016 Start time: 22:00 BST (UTC+0100) End time: 28th August 02:00 BST (UTC+0100) Regards, David Croft Read more » | |
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Aug 1 |
[IP Voice Services] Maintenance window 2nd August 2016
Posted by Adrian Williams on 01 August 2016 10:52 AM |
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Please be advised of the following maintenance window scheduled on Tuesday 2nd August to IP Voice Services. Date: Tuesday 2nd August 2016 Start time: 0000 BST End time: 0300 BST Purpose: Our vendor datacentre engineering team will be carrying out maintenance to address the root cause for the recent power outage in our Telecity POP. This work will revolve around alternating power feeds and replacing defective parts. We have been advised that this will not cause us any issues, but we will be monitoring the situation and have set the risk to high, as there would be significant impact should the work not go as planned. Services Affected: IP Voice Services Impact: High The redundancy that is in place will be reduced whilst the changes are executed. As the systems involved in these changes are fundamental core elements, but there is no impact to service expected. The Engineering team will be closely monitoring all systems and services to ensure any disruption is as brief as possible Comtec is tracking this issue under ticket MLZ-171-49200. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |