News
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Nov 2 |
[VoIP UK] Service Alert 2nd November 2016
Posted by David Croft on 02 November 2016 03:34 PM |
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This is an incident notification regarding VoIP UK voice services. Date: Wednesday, 2nd November 2016 Start time: 15:14 GMT (UTC+0000) Services affected: IP voice services using VoIP UK. BT services are unaffected. Report: Comtec NOC has observed a drop in all registrations and an inability to register with VoIP UK. We have raised this matter with VoIP UK as a matter of urgency. Comtec NOC is tracking this issue under ticket [#DCX-370-12304]. Regards, David Croft Read more » | |
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Oct 25 |
Christmas moratorium 2016-2017
Posted by David Croft on 25 October 2016 08:24 AM |
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Please be advised of the following Christmas moratorium scheduled on our network. Start date: Tuesday, 13th December 2016 End date: Thursday, 5th January 2017 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Regards, David Croft Read more » | |
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Oct 20 |
[Core Network] Maintenance window 6th November 2016
Posted by David Croft on 20 October 2016 11:03 PM |
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Please be advised of the following maintenance window scheduled at our Interxion LON1 (CLBIS02) site: Start date: Sunday, 6th November 2016 Start time: 14:00 GMT (UTC+0000) End time: 22:00 GMT (UTC+0000) Purpose: We will be installing additional equipment to increase capacity at our Interxion LON1 (CLBIS02) site. Services affected: All services hosted in or single-homed out of Interxion LON1 (CLBIS02) including Cloud Ethernet circuits single-homed to this location. Services at other sites will not be affected. Impact: LOW. This is an "at-risk" notification due to the cable management work that will be occurring. No impact to service is expected. Our engineering team will be monitoring all services and circuits closely and if any outage is experienced, it is expected to be very brief. Comtec NOC is tracking this issue under ticket [#SAH-440-61980]. Regards, David Croft Read more » | |
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Oct 11 |
[Cloud Ethernet] Maintenance window 27th October 2016
Posted by David Croft on 11 October 2016 06:22 PM |
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Please be advised of the following maintenance window scheduled by BT Wholesale: Date: Thursday, 27th October 2016 Start time: 00:01 BST (UTC+0100) End time: 06:00 BST (UTC+0100) Purpose: BT have advised us that they will be upgrading some network hardware in the London Greenwich region to provide more capacity and faster throughput. Services affected: Cloud Ethernet (All BT Wholesale variants) terminating in our Telecity HEX (LNPOP02) PoP. Resilient circuits and those connected to other PoPs are not expected to be affected. Impact: HIGH. There will be a interruption to all BT Wholesale Cloud Ethernet services single-homed to our Telecity HEX (LNPOP02) node during this window. BT expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if they have a problem. Other services hosted in Telecity HEX will not be affected, and resilient Cloud Ethernet services will not be affected. Comtec NOC is tracking this issue under ticket [#LEY-447-24652]. BT PEW ref PW317240. Regards, David Croft Read more » | |
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Aug 28 |
[Database Cluster] Maintenance window 27th August 2016 - Update 2
Posted by David Croft on 28 August 2016 12:27 AM |
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The MySQL database upgrade and migration has been completed successfully. If you are experiencing any issues as a result of this work, please confirm that your software has been updated to be compatible with MySQL 5.6. If you continue to have problems after checking this, please contact noc at comtec.com with the details. Our support portals are also now operational again. Regards, David Croft Read more » | |
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Aug 27 |
[Database Cluster] Maintenance window 27th August 2016 - Update 1
Posted by David Croft on 27 August 2016 10:00 PM |
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The maintenance window listed below is now beginning. Regards, David Read more » | |