News
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Nov 6 |
[Core Network] Maintenance window 6th November 2016 - Update 2
Posted by David Croft on 06 November 2016 07:20 PM |
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This work has been completed. Regards David Read more » | |
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Nov 6 |
[Core Network] Maintenance window 6th November 2016 - Update 1
Posted by David Croft on 06 November 2016 02:06 PM |
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Please be advised that the maintenance window below is now beginning. Regards David Read more » | |
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Nov 3 |
[VoIP UK] Service Alert 2nd November 2016 - Update 2
Posted by David Croft on 03 November 2016 07:58 PM |
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This is an incident notification regarding VoIP UK voice services. Date: Wednesday, 2nd November 2016 Start time: 15:14 GMT (UTC+0000) End time: 15:47 GMT (UTC+0000) Services affected: IP voice services using VoIP UK. BT services were unaffected. Report: Comtec NOC observed a drop in all registrations and an inability to register with VoIP UK. We have received the root cause analysis and remedial action from our vendor as follows: "We have experienced a service affecting problem as documented above. Our network operations team tracked and repaired. More than one customer region was affected and as such our customer support lines were very busy during and shortly after the time window above. Symptoms Customers may have experienced problems dialling out and may not have been able to receive calls. Most customer systems self-repaired, however it may have been necessary to restart some customer based equipment to bring back into service. Technical A customer programmatic event causing a system loop prevented normal fast database access. As a result outbound calls failed to be authorised in a timely manner and inbound calls may have been blocked for some customers. The immediate cause was identified, removed and remedial action was taken to bring stressed network components back in to normal operation. Further to this a development case has been raised to prevent a re-occurrence." Comtec NOC was tracking this issue under ticket [#DCX-370-12304]. This is the final update. Regards, David Croft Read more » | |
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Nov 2 |
[VoIP UK] Service Alert 2nd November 2016 - Update 1
Posted by David Croft on 02 November 2016 04:30 PM |
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This is an incident notification regarding VoIP UK voice services. Date: Wednesday, 2nd November 2016 Start time: 15:14 GMT (UTC+0000) End time: 15:47 GMT (UTC+0000) Services affected: IP voice services using VoIP UK. BT services are unaffected. Report: Comtec NOC observed a drop in all registrations and an inability to register with VoIP UK. Call processing resumed at 15:47 although we are awaiting for an official all-clear and RFO at this time. Comtec NOC is tracking this issue under ticket [#DCX-370-12304]. Regards, David Croft Read more » | |
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Nov 2 |
[VoIP UK] Service Alert 2nd November 2016
Posted by David Croft on 02 November 2016 03:34 PM |
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This is an incident notification regarding VoIP UK voice services. Date: Wednesday, 2nd November 2016 Start time: 15:14 GMT (UTC+0000) Services affected: IP voice services using VoIP UK. BT services are unaffected. Report: Comtec NOC has observed a drop in all registrations and an inability to register with VoIP UK. We have raised this matter with VoIP UK as a matter of urgency. Comtec NOC is tracking this issue under ticket [#DCX-370-12304]. Regards, David Croft Read more » | |
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Oct 25 |
Christmas moratorium 2016-2017
Posted by David Croft on 25 October 2016 08:24 AM |
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Please be advised of the following Christmas moratorium scheduled on our network. Start date: Tuesday, 13th December 2016 End date: Thursday, 5th January 2017 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Regards, David Croft Read more » | |