News
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Oct 25 |
[Core Network] Maintenance window 18th November 2017
Posted by David Croft on 25 October 2017 03:51 PM |
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Please be advised of the following maintenance window scheduled at our Equinix LD8 (formerly Telecity HEX 6-7) (LNPOP02) site: Start date: Saturday, 18th November 2017 Start time: 14:00 GMT (UTC+0000) End time: 23:59 GMT (UTC+0000) Purpose: We will be installing additional equipment to increase capacity at our Equinix LD8 (LNPOP02) site. We will be performing router upgrades and applying security updates commencing from 20:00. Services affected: All services hosted in or single-homed out of Equinix LD8 (LNPOP02) including Cloud Ethernet circuits single-homed to this location. Services at other sites will not be affected. Impact: MEDIUM/HIGH. Single-homed Cloud Ethernet customers will suffer a brief outage (maximum 15 minutes) during this window while the device they are connected to is upgraded. In the event a roll-back is required, a further outage of similar duration will occur. This service-affecting work will not commence prior to 20:00. For work prior to 20:00, and for other services, this is an "at-risk" notification only and no impact to service is expected. Our engineering team will be monitoring all services and circuits closely and if any outage is experienced, it is expected to be very brief. Comtec NOC is tracking this issue under ticket [#IOW-305-35732]. Regards, David Croft Read more » | |
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Oct 25 |
[Core Network] Maintenance window 17th November 2017
Posted by David Croft on 25 October 2017 03:49 PM |
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Please be advised of the following maintenance window scheduled at our Telehouse East (LNPOP01) site: Start date: Friday, 17th November 2017 Start time: 19:00 GMT (UTC+0000) End time: 23:59 GMT (UTC+0000) Purpose: We will be performing router upgrades and applying security updates. Services affected: None directly. Impact: LOW. This site is a network PoP and does not directly serve customers. The site will be taken out of service prior to work commencing and the network will operate with reduced resiliency. We are therefore expecting no operational impact from this work. Comtec NOC is tracking this issue under ticket [#IOW-305-35732]. Regards, David Croft Read more » | |
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Sep 18 |
[Core Network] Maintenance window 6th October 2017
Posted by David Croft on 18 September 2017 05:16 PM |
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Please be advised of the following maintenance window scheduled by one of our circuit providers: Date: Friday, 6th October 2017 Start time: 00:00 BST End time: 06:00 BST Purpose: One of our circuit providers will be performing a software upgrade affecting one of our resilient links between Comtec House (LSREI01) and London. Services affected: Network services at Comtec House, Reigate (LSREI01). Impact: Low. The affected circuit will be out of service for up to 120 minutes during the given maintenance window. We have resilient circuits out of Comtec House and are therefore expecting no operational impact due to this work. Regards, David Croft Read more » | |
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Aug 23 |
[IP Voice Services] Maintenance window 2nd September 2017
Posted by Adrian Williams on 23 August 2017 04:44 PM |
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Please be advised of the following maintenance window scheduled on Saturday 2nd September 2017 to IP Voice Services. Date: Saturday 2nd September 2017 Start time: 2200 BST End time: 2359 BST Purpose: The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve as carrier interconnects with downstream PSTN providers. The upgrade will be done on the standby half of the High Availability Pair followed by failover, and the other half will be upgraded Services Affected: IP Voice Services Impact: We do not anticipate any issues with active registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket MUF-479-13705. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Aug 23 |
[IP Voice Services] Maintenance window 1st September 2017
Posted by Adrian Williams on 23 August 2017 04:40 PM |
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Please be advised of the following maintenance window scheduled on Friday 1st September 2017 to IP Voice Services. Date: Friday, 1st September 2017 Start time: 2200 BST End time: 2359 BST Purpose: The Engineering team will be performing works to upgrade the Session Border Controller Clusters to the latest patch which contains fixes for few outstanding issues and also provides improved resilience and stability. These SBC clusters currently serve IP Phones registering over the public internet and 'registering' SIP Trunking customers. The upgrade will be done on the standby half of the High Availability Pair followed by failover, and the other half will be upgraded. Services Affected: IP Voice Services Impact: We do not anticipate any issues with active registrations and connected calls as the other half of the SBC cluster will handle the registrations and call attempts. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket YZE-268-45109. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |
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Aug 23 |
[IP Voice Services] Maintenance window 28th August 2017
Posted by Adrian Williams on 23 August 2017 04:29 PM |
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Please be advised of the following maintenance window scheduled on Monday 28th August 2017 to IP Voice Services. Date: Bank Holiday Monday, 28th August 2017 Start time: 0000 BST End time: 0600 BST Purpose: The Engineering Team will be performing works to restart the call processing server clusters in the platform. Services Affected: IP Voice Services Impact: Due to the nature of the works there will be a brief period of no more than 15 minutes, where users may experience excessive post dial delay or the inability to make or receive calls. If difficulties are experienced, please retry your call. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. The Engineering team will be working to make sure this is kept as short as possible and carried out at a time which will affect as few users as possible. Our Engineering Team will be closely monitoring all systems and services to ensure any disruption is as brief as possible if experienced. Comtec is tracking this issue under ticket QDQ-959-83106. Regards, Adrian Williams 2nd Line Voice and Data Support Comtec www.comtec.com For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCSAwardsLogo2017resize.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. Read more » | |