News
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Nov 13 |
Christmas moratorium 2017-2018
Posted by David Croft on 13 November 2017 06:36 PM |
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Please be advised of the following Christmas moratorium scheduled on our network. Start date: Tuesday, 12th December 2017 End date: Friday, 5th January 2018 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Please note that a few of our suppliers have extended moratoriums greater than the above time period and our ability to deliver certain orders may be impacted by this. Customers will be advised at the point of order if this affects them. Regards, David Croft | |
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