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News

Jun

[Comtec Announce] [IP Voice Services] Service Alert : SAA0067 - Call Recording Portal 06/06/2013

Posted by Nigel Kingston on 06 June 2013 03:13 PM

Please be advised of the following Service Alert on the IP Voice Services platform:

Issue : Some recorded calls cannot be seen within the Call Recording Portal between 12:38-14:20.

All calls were recorded as normal between 12:38-14:20.

Engineering have resolved the issue and all recorded calls before 12:38 and after 14:20 onwards are viewable in the call recording portal as expected.

Engineering are currently working on restoring calls recorded between 12:30-14:20 to the call recording portal.

We will keep you updated as information becomes available.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact no at comtec.com or

0845 899 1423 and not any named individual.

Mar

[Comtec Announce] [IP Voice Services] Planned Engineering Work 22/03/2013

Posted by Nigel Kingston on 18 March 2013 05:09 PM

Please be advised of the following planned engineering works on the IP Voice Services platform:

Date: Friday 22/03/13 22:00 to Saturday 23/03/13 00:00

Purpose

The Engineering Team will be performing works to migrate a series of logical connections from one inter-switch connection to another to enable the removal of legacy equipment between 2200 on 22/03/2013 and 0000 on 23/03/2013.

Impact

Expected impact is MEDIUM.

Due to the nature of the works the above services may see a brief interruption in service of no more than 60 seconds while the connection is migrated.

Call Recording - Access

Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual.

Jan

January News Letter

Posted by Nick Claxson on 31 January 2013 04:28 PM





	Hello and welcome to tecTALK. In each edition we aim to bring you opinion and insight into the world of IT infrastructure, datacentre and communications technology, along with the latest news and social commentary from Comtec.


	HP Converged Storage

	The world’s most advanced storage platform has extended its mid-range offerings, delivering effortless, efficient, bulletproof, and future-proof storage to the entire midrange. HP 3PAR StoreServ 7000 Storage delivers the same industry-leading architecture chosen by eight out of 10 of the world’s largest service providers at a price that makes compromises a thing of the past. It’s also the only platform that offers the performance required to double virtual machine (VM) density on your physical servers. Make storage effortless. READ MORE
	EnergySTEP 1 Data Centre Assessment

	Energy is the largest data centre operating expense, consuming as much as 30% of your budget. With a little help from Comtec and Schneider Electric, you could get control of your energy costs and start to make significant and sustainable savings. EnergySTEP 1 is a simple, scalable and cost-effective approach to realise short-term savings as well as long-term efficiencies. It targets areas of inefficiency, uncovering opportunities for improvement that can be implemented straight away, helping you to balance energy use and optimal data centre performance. TAKE THE FIRST STEP
	The case for Unified Communications

	How does an organisation know when its communications technology stops becoming an enabler and starts becoming a barrier? Well, the clues are there. Some will be self-evident in terms of the systems features, some will come from users internally and some will come from outside of the business. As businesses move increasingly towards a more flexible working model, with employees moving freely between multiple business sites, working from home or on the move, the short-falls of some legacy systems become more apparent. READ MORE


	THE BEST OF THE REST		Contact Us

	Since becoming a Platinum partner for Actifio, the leaders in Virtual Data Management, we have been committed to delivering solutions that support back-up-as-a-service and high-availability disaster recovery. This commitment was rewarded this month when we were named International Partner of the Year 2012. In a tough economic environment businesses can find selecting the right reseller for their business a difficult task. In the first of a series of features Comms Business Magazine’s Assistant Editor David Dungay plays the part of a mystery caller and contacted several resellers to determine how certain technology can help his “business”. To find out how we got on in the survey. CLICK HERE Our continued focus on improving our service to customers is based on achieving, and maintaining, the highest standards of accreditation with the world’s leading providers of information and communications technology. For the past two years, Comtec has been the fastest growing HP partner in the UK and our on-going commitment to our partners has been rewarded again this month as we secured our latest accreditation.		General enquiries: 0800 008 7599 Email: sales@comtec.com Follow Us:


			Discover more about our key partnerships: http://www.comtec.com/partners




	tecTALK is published by Comtec Enterprise Limited, registered address: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL.

Jan

[Comtec Announce] Maintenance window 12th February 2013

Posted by Nigel Kingston on 31 January 2013 01:29 PM

Please be advised of the following maintenance window scheduled on our network and those of other UK ISPs:

Date: Tuesday, 12th February 2013

Start time: 23:00 UTC

End time: 06:00 UTC

Purpose

As part of the expansion of the LONAP Internet Exchange, of which we are member, some renumbering work is require

Impact

Due to our redundant network connectivity and peering arrangements, we are expecting no significant operational impact from this work.

However, routing to certain destinations may be suboptimal during this window. The observed consequences of this may be slightly increased latency or packet loss.

We will be performing our changes at the beginning of this maintenance window, however there is a seven hour window for other ISPs to complete their work. While we are hopeful that all members complete their renumbering in a timely manner, there remains the possibility that some members will take longer to complete, so please be warned of possible suboptimal routing beginning on 12/2.

Please note that is not specific to Sargasso Networks and will affect all UK and international ISPs that connect to LONAP. We will be monitoring the migration carefully, but it will be largely out of our hands, in the control only of those ISPs who are late to renumber.

Nevertheless, we will ensure that our critical peering partners including our IP Voice services are not adversely affected.

Jan

[Comtec Announce] Maintenance window 6th February 2013

Posted by Nigel Kingston on 30 January 2013 09:18 AM

Please be advised of the following maintenance window scheduled on our network:

Date: Wednesday, 6th February 2013

Start time: 00:01 UTC

End time: 06:00 UTC

Purpose

Our carrier will be performing maintenance on one of our redundant links between Reigate and London.

Impact

The affected circuit will be unavailable for up to 6 hours during this window.

Due to the resilience in our network, we are not expecting any operational impact from this work. However, customers hosted at Comtec House (LSREI01) should consider this "at-risk" to an outage should a failure occur in the resilient connection during this window.

If you have any questions regarding this work, please contact the Comtec NOC.

Jan

[Comtec Announce] ADSL/FTTC Maintenance window 4th February 2013

Posted by Nigel Kingston on 29 January 2013 05:49 PM

Please be advised of the following maintenance window scheduled on our ADSL/FTTC network:

Date: Monday, 4th February 2013

Start time: 23:00 UTC

End time: 02:00 UTC (5th February)

Purpose

We will be performing upgrades on part of our ADSL/FTTC network.

Impact

ADSL and FTTC customers connected to the affected devices will lose connection briefly and then be re-routed to alternative sites when they reconnect. If you continue to have problems following this maintenance, please turn your ADSL/FTTC modem/router off and on again.

Comtec NOC is tracking this issue under ticket [#SPY-747-48288].

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