|
Nov 8 |
[Core Network] Maintenance window 15th November 2013 - Update 1
Posted by David Croft on 08 November 2013 11:25 AM |
|
Our supplier has notified that this maintenance window has been cancelled and the work will be rescheduled at a future time. Regards, David Croft On 1 November 2013 11:31, David Croft <david at sargasso.net> wrote: > Please be advised of the following maintenance window scheduled by one > of our transit providers: > > Date: Friday, 15th November 2013 > Start time: 00:01 GMT/UTC > End time: 02:00 GMT/UTC > > Purpose: > > Level 3 will implement scheduled maintenance to core network equipment > to prevent future service interruptions to customer services. > > Services affected: > > All. > > Impact: > > Routing to some Internet destinations will fail over to alternative > paths during this window. No outage is anticipated, however services > are "at-risk" during this window. IP voice services will be > unaffected. > > Comtec NOC is tracking this issue under ticket [#NPA-169-44049]. > > Regards, > > David Croft Read more » | |
|
Nov 1 |
Christmas moratorium 2013-2014
Posted by David Croft on 01 November 2013 04:11 PM |
|
Please be advised of the following Christmas moratorium scheduled on our network. Start date: Monday, 16th December 2013 End date: Sunday, 5th January 2014 Purpose: In line with industry best practice, we and our suppliers will be instituting our annual change freeze between these dates in order to protect customer services. Services affected: All. Impact: There will be an moratorium on changes across our network during this period. Provision activities may be delayed and lead times will be impacted if they fall within or after this window. Repair activities will not be affected. If we carry out any maintenance activity during this window, it will be for emergency reasons and will be carried out to protect customer service and the network from an uncontrolled loss of service. Please ensure any new orders are submitted in good time to avoid being affected by this window. Regards, David Croft Read more » | |
|
Oct 2 |
Service Alert 02/10/2013 - Update 1
Posted by Nigel Kingston on 02 October 2013 11:59 AM |
|
High levels of packet loss were detected with one of our transit providers. At this time we have shut down all links to Level(3) and will not return these links to service until we receive the all-clear.
Certain Internet destinations may have been unreachable while this issue persisted. Service to our peering partners, including voice services and most UK destinations, was unaffected.
If you continue to observe any issues, please contact the NOC.
Regards,
David Croft Read more » | |
|
Oct 2 |
[Comtec Announce] Service Alert 02/10/2013
Posted by Nigel Kingston on 02 October 2013 11:18 AM |
|
Please be advised Comtec is aware of an issue that is affecting customer circuits and access to services at our Reigate data centre. We are currently investing and will provide further updates as and when we have more information
Regards, Comtec Network Operation Centre
For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
|
Jun 6 |
[Comtec Announce] [IP Voice Services] Service Alert : SAA0067 - Call Recording Portal 06/06/2013
Posted by Nigel Kingston on 06 June 2013 03:13 PM |
|
Please be advised of the following Service Alert on the IP Voice Services platform:
Issue : Some recorded calls cannot be seen within the Call Recording Portal between 12:38-14:20.
All calls were recorded as normal between 12:38-14:20.
Engineering have resolved the issue and all recorded calls before 12:38 and after 14:20 onwards are viewable in the call recording portal as expected.
Engineering are currently working on restoring calls recorded between 12:30-14:20 to the call recording portal.
We will keep you updated as information becomes available.
Regards,
Comtec Network Operation Centre
For urgent operational issues please always contact no at comtec.com or 0845 899 1423 and not any named individual. Read more » | |
|
Mar 18 |
[Comtec Announce] [IP Voice Services] Planned Engineering Work 22/03/2013
Posted by Nigel Kingston on 18 March 2013 05:09 PM |
|
Please be advised of the following planned engineering works on the IP Voice Services platform:
Date: Friday 22/03/13 22:00 to Saturday 23/03/13 00:00
Purpose
The Engineering Team will be performing works to migrate a series of logical connections from one inter-switch connection to another to enable the removal of legacy equipment between 2200 on 22/03/2013 and 0000 on 23/03/2013.
Impact
Expected impact is MEDIUM.
Due to the nature of the works the above services may see a brief interruption in service of no more than 60 seconds while the connection is migrated.
Call Recording - Access
Our Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced.
Regards,
Comtec Network Operation Centre
For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Read more » | |