News
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Jul 26 |
[IP Voice Services] Service Alert 26th July 2014 - Update 1
Posted by David Croft on 26 July 2014 01:35 PM |
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This is an incident notification regarding IP Voice Services. Date: Saturday, 26th July 2014 Start time: 12:48 BST (UTC+0100) End time: 13:32 BST (UTC+0100) Services affected: IP Voice Services. Report: We are currently investigating an issue affecting all registration on IPVS and network connectivity to all ancillary services. Our supplier has now restored service and we will issue further information when it becomes available. The next update will be issued when further information becomes available. Comtec NOC is tracking this issue under ticket [#KOH-381-15457]. Best regards, David Croft Read more » | |
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Jul 26 |
[IP Voice Services] Service Alert 26th July 2014
Posted by David Croft on 26 July 2014 01:11 PM |
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This is an incident notification regarding IP Voice Services. Date: Saturday, 26th July 2014 Start time: 12:48 BST (UTC+0100) Services affected: IP Voice Services. Report: We are currently investigating an issue affecting all registration on IPVS and network connectivity to all ancillary services. We have determined that this issue is not on our network and have escalated it to our supplier. Further details will be supplied as they become available. The next update will be issued in 30 minutes. Comtec NOC is tracking this issue under ticket [#KOH-381-15457]. Best regards, David Croft Read more » | |
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Jul 22 |
[Core Network] Maintenance window 4th-15th August 2014
Posted by David Croft on 22 July 2014 11:09 AM |
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Please be advised of the following maintenance window scheduled at our Telecity HEX6-7 (LNPOP02) site: Start date: Monday, 4th August 2014 Start time: 08:00 BST (UTC+0100) End date: Friday, 15th August 2014 End time: 17:00 BST (UTC+0100) Purpose: The data centre will be performing maintenance on their UPS systems. Services affected: All services hosted in or single-homed out of Telecity HEX6-7 (LNPOP02). Impact: Low. TelecityGroup will be carrying out maintenance works on the uninterruptible power supply (UPS) systems at 6/7 Harbour Exchange from 4th to 15th August 2014 between 08:00 and 17:00 (BST) as part of their planned preventative maintenance programme. The works will involve isolating the UPS units one at a time to allow the servicing and testing of all UPS modules and associated batteries. Each unit will be reinstated before work on the next unit commences. During this maintenance window there will be a reduced level of resilience, however we do not anticipate any impact to your services. Our engineering team will be monitoring the power supply systems at all times throughout these works. Comtec NOC is tracking this issue under ticket [#AXH-878-96039]. Regards, David Croft Read more » | |
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Jul 17 |
[Core Network] Service Alert 17th July 2014 - Update 2
Posted by David Croft on 17 July 2014 02:39 PM |
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This is an incident notification regarding our core network at Interxion LON1 (Site CLBIS02). Date: Monday, 9th June 2014 Start time: 13:54 End time: 14:18 Services affected: Core Network Services single-homed out of Interxion LON1 (CLBIS02). Report: We observed a large increase in temperature over a short time window. The data centre dispatched engineers to investigate and the temperature quickly dropped again. A service alert was issued at 14:08 to warn customers of the possibility of a short-notice shutdown to prevent equipment damage. However, no shutdown was necessary and no services were impacted. The probable cause appears to have been other customers working nearby placing equipment in front of our rack and blocking airflow. We have asked the data centre to install additional ventilation floor tiles in front of our rack to prevent this issue happening again and will follow up to ensure that this work is completed. This is the final update. Comtec NOC was tracking this issue under ticket [#BHC-445-92607]. Best regards, David Croft Read more » | |
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Jul 17 |
[Core Network] Service Alert 17th July 2014 - Update 1
Posted by David Croft on 17 July 2014 02:21 PM |
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This is an incident notification regarding our core network at Interxion LON1 (Site CLBIS02). Date: Monday, 9th June 2014 Start time: 13:54 Services affected: Core Network Services single-homed out of Interxion LON1 (CLBIS02). Report: We observed an increase in temperature of six degrees C in a five minute window. The data centre dispatched engineers to investigate. The engineer has arrived and the temperature is dropping again. We will hear more when he returns to his desk. The next update will be issued in 15 minutes. Comtec NOC is tracking this issue under ticket [#BHC-445-92607]. Best regards, David Croft Read more » | |
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Jul 17 |
[Core Network] Service Alert 17th July 2014
Posted by David Croft on 17 July 2014 02:08 PM |
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This is an incident notification regarding our core network at Interxion LON1 (Site CLBIS02). Date: Monday, 9th June 2014 Start time: 13:54 Services affected: Core Network Services single-homed out of Interxion LON1 (CLBIS02). Report: We have observed an increase in temperature of six degrees C in a five minute window. The data centre has dispatched engineers to investigate. If the temperature continues to rise at the current rate, we may find it necessary to shut down equipment at short notice to prevent damage. If this becomes necessary, services hosted in Interxion LON1 CLBIS02 (including customers with Cloud Ethernet circuits that are single-homed to CLBIS02) will be interrupted. The rest of the network will route around this site and operations will not be impacted. The next update will be issued in 15 minutes. Comtec NOC is tracking this issue under ticket [#BHC-445-92607]. Best regards, David Croft Read more » | |