News
|
Jul 17 |
[Core Network] Service Alert 17th July 2014 - Update 2
Posted by David Croft on 17 July 2014 02:39 PM |
|
This is an incident notification regarding our core network at Interxion LON1 (Site CLBIS02). Date: Monday, 9th June 2014 Start time: 13:54 End time: 14:18 Services affected: Core Network Services single-homed out of Interxion LON1 (CLBIS02). Report: We observed a large increase in temperature over a short time window. The data centre dispatched engineers to investigate and the temperature quickly dropped again. A service alert was issued at 14:08 to warn customers of the possibility of a short-notice shutdown to prevent equipment damage. However, no shutdown was necessary and no services were impacted. The probable cause appears to have been other customers working nearby placing equipment in front of our rack and blocking airflow. We have asked the data centre to install additional ventilation floor tiles in front of our rack to prevent this issue happening again and will follow up to ensure that this work is completed. This is the final update. Comtec NOC was tracking this issue under ticket [#BHC-445-92607]. Best regards, David Croft | |
Comments (0)