News
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Jul 13 |
[Core Network] Maintenance window 13th July 2014 - Update 1
Posted by David Croft on 13 July 2014 12:53 PM |
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Good afternoon, Our maintenance has been completed successfully. If you experience any issues following this work, please contact noc at comtec.com. Regards, David Croft On 27 June 2014 22:51, David Croft <david at sargasso.net> wrote: > Please be advised of the following maintenance window scheduled on our network: > > Date: Sunday, 13th July 2014 > Start time: 10:00 BST (UTC+0100) > End time: 14:00 BST (UTC+0100) > > Purpose: > > We will be performing software upgrades on our distribution switches at Reigate. > > Services affected: > > All services hosted in Comtec House, Reigate (LSREI01). > > Impact: > > Low. > > The redundant pair of distribution switches will be upgraded one at a > time. Customers who have connected to both distribution switches per > our recommendations will observe no operational impact as they will > fail over to the redundant switch while the other is being upgraded. > > Customers who are single-homed to our network will observe a period of > downtime of 5-15 minutes during this window. In the event that > roll-back is required, there will be a further interruption while the > original software is restored. > > No outage is anticipated due to the resilient nature of our network > and transport out of Reigate, however services are "at-risk" during > this window. IP voice services will be unaffected. > > Comtec NOC is tracking this issue under ticket [#GZO-670-71256]. > > Regards, > > David Croft | |
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