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Jun 10 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 5
Posted by David Croft on 10 June 2014 12:50 PM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 11:00 BST (UTC+0100) End time: 11:44 BST (Workaround applied) End time: 10 June 12:22 BST (Resilience restored) Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We experienced an issued that caused all ADSL/FTTC customers to disconnect and be unable to reconnect. We determined that this issue was not caused by our network and escalated this matter with our supplier. At that time we put into place a workaround allowing customers to reconnect using a backup route. Our supplier has determined that the root cause was a bug in Brocade software causing an invalid configuration to be applied to a core network router. This issue was resolved in conjunction with Brocade TAC. The primary path has therefore been tested and put back into service. At this time, all services are operating normally with full resilience. This is the final update. Comtec NOC was tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft | |
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