News
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 4
Posted by David Croft on 09 June 2014 02:11 PM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 11:00 BST (UTC+0100) Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We experienced an issued that caused all ADSL/FTTC customers to disconnect and be unable to reconnect. We determined that this issue was not caused by our network and escalated this matter with our supplier. Update: Our supplier has determined that the root cause is a bug in one of their core routers. They have raised this issue with Brocade TAC. We have a workaround in place and have migrated all customers to a backup link. All customers should be connected and if you are experiencing any issues, please contact the NOC. At this time all services are operating normally, albeit with reduced resilience. The next update will therefore be issued as more information becomes available. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft | |
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