News
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 1
Posted by David Croft on 09 June 2014 11:34 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 12:00 Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We are aware of an issue on the BT network that has caused all ADSL/FTTC customers to disconnect. At this time they are unable to reconnect. We have determined that this issue is not caused by our network and have escalated this matter with our supplier. Update: We are in direct contact with the engineer who is troubleshooting the issue and hope to have a resolution soon. The next update will be issued in 15 minutes. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft | |
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