News
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Jun 9 |
[ADSL/FTTC] Service Alert 9th June 2014 - Update 2
Posted by David Croft on 09 June 2014 11:47 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Monday, 9th June 2014 Start time: 12:00 Services affected: ADSL/FTTC customers, excluding Cloud Ethernet FTTC. Report: We are aware of an issue on the BT network that has caused all ADSL/FTTC customers to disconnect. We have determined that this issue is not caused by our network and have escalated this matter with our supplier. Update: We have put in a temporary workaround to allow customers to reconnect while we troubleshoot the root cause with our supplier. Customers should find that they have reconnected automatically; if not, please open a ticket with the NOC. The next update will be issued in 1 hour. Comtec NOC is tracking this issue under ticket [#ROI-515-53554]. Best regards, David Croft | |
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