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*** Update
13 November 2026, 20:30 GMT
- Email Queues Approaching Normal: Microsoft has confirmed that email queues have been significantly reduced and are now approaching normal levels, with Outlook and Microsoft Teams operating normally for the majority of UK users.
- Root Cause Addressed: Microsoft stated that the disruption was triggered by a configuration issue following an earlier network capacity upgrade. Engineers have addressed the underlying issue and continue to restore capacity to the remaining affected infrastructure.
- Ongoing Monitoring: While most services have resumed, Microsoft continues to monitor server stability and process any residual queued messages. The extended 48-hour email retry timeout remains active to ensure delayed emails are delivered without bouncing.
- User Guidance: No action is required on your devices. If you still experience an isolated connection issue in Outlook or Teams, restarting the application or refreshing your browser session should restore normal access.
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