UPS Issue This Morning At Virtus Datacentre
Posted by Nick Claxson on 03 October 2022 07:39 AM

03/10/2022 09:29Outage comments/update:
Virtus have successfully completed switching, the B stream PDU's are now being fed by Mains supply. The UPS Vendor is on-site and currently pulling logs from the faulty UPS. At all times, 'A' feed supplies were maintained. 

03/10/2022 08:23 : Outage comments/update:
Virtus have had an issue with their B supply on power stream 3. This is impacting Data Halls 3 and 5.The UPS system failed to cleanly go over to By-Pass and this has meant the feed B is now down. All services will be supported on the A feed. Currently, Virtus's engineering teams and vendors are looking to restore B feed by undertaking a manual switching exercise to bypass the UPS and provide power on a mains only basis.

03/10/2022 07:25: We have been made aware of an incident that has occurred with a third party datacentre Virtus Datacenter. They acknowledged a UPS incident has occurred which they are investigating with their vendor and a UPS engineer is expected to arrive onsite for 08.00. At the moment they are observing only single powered devices affected which are located within the affected racks. All dual powered devices have been up and stable with no disruption.

For any clients we have situated in this datacentre we will continue to monitor the situation and our service staff will be engaging with our contact points directly. We will continue to publish updates here.

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