News
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May 22 |
[Core Network] Service Alert 22nd May 2018
Posted by David Croft on 22 May 2018 05:35 PM |
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This is an incident notification regarding an outage on our core network. Date: Tuesday, 22nd May 2018 Start time: 14:46 BST End time: 16:44 BST (Final clear) Services affected: Intermittent partial and total outage across our network Report: A failure of a network device in our core network led to a cascade of additional failures across the network. Controlled shutdowns of portions of our network were necessary to bring it back to a stable state in order to fully restore service. Both the failure and the controlled shutdowns caused packet loss and temporary routing failures to services hosted on or delivered through our network. Our network is built with a high level of resilience, and we and our vendor are investigating as a matter of urgency how this failure was able to have such a wide-reaching impact and the steps we will need to take to prevent it recurring. Regards, | |
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