[ADSL/FTTC] Service Alert 10th April 2018 - Update 3
Posted by David Croft on 25 April 2018 10:37 AM
This is an incident notification regarding ADSL/FTTC services.|
Date: Tuesday, 10th April 2018
Start time: 11:00 BST
End time: 11:58 BST
ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).
An incident occurred on the TTB network that caused a large number of
ADSL/FTTC customers to disconnect and be mostly unable to reconnect.
This affected all customers across all ISPs using the TTB broadband
TTB have informed us that the outage was due to a faulty card at
Telecity Manchester which caused a backplane failure. The faulty card
was replaced and traffic was re-established.
The carrier has postponed all planned internal network changes in
order to investigate why the card failed and how this was able to
cause such a widespread outage in order to prevent a reoccurrence.
This is the final update on this service alert.