News
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Apr 10 |
[ADSL/FTTC] Service Alert 10th April 2018 - Update 2
Posted by David Croft on 10 April 2018 12:04 PM |
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This is an incident notification regarding ADSL/FTTC services. Date: Tuesday, 10th April 2018 Start time: 11:00 BST End time: 11:58 BST Services affected: ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC). Report: We are aware of an issue on the TTB network that has cause a large number of ADSL/FTTC customers to disconnect. TTB informed us that a core device within their network had failed and customers should be reconnecting automatically via alternate routes. At this time we can see that the majority of our customers have reconnected. If your device has not reconnected automatically, we recommend power-cycling it. If it still does not reconnect, please open a ticket with noc at comtec.com or by phone to 0845 899 1423. Regards, David Croft | |
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