[ADSL/FTTC] Service Alert 10th April 2018 - Update 2
Posted by David Croft on 10 April 2018 12:04 PM
This is an incident notification regarding ADSL/FTTC services.

Date: Tuesday, 10th April 2018
Start time: 11:00 BST
End time: 11:58 BST

Services affected:

ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC).


We are aware of an issue on the TTB network that has cause a large
number of ADSL/FTTC customers to disconnect.

TTB informed us that a core device within their network had failed and
customers should be reconnecting automatically via alternate routes.

At this time we can see that the majority of our customers have reconnected.

If your device has not reconnected automatically, we recommend
power-cycling it. If it still does not reconnect, please open a ticket
with noc at or by phone to 0845 899 1423.


David Croft

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