News
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Apr 10 |
[ADSL/FTTC] Service Alert 10th April 2018 - Update 1
Posted by David Croft on 10 April 2018 11:45 AM |
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This is an incident notification regarding ADSL/FTTC services. Date: Tuesday, 10th April 2018 Start time: 11:00 BST Services affected: ADSL/FTTC circuits provided by TTB (excluding BT and Cloud Ethernet FTTC). Report: We are aware of an issue on the TTB network that has cause a large number of ADSL/FTTC customers to disconnect. TTB have informed us that a core device within their network has failed and customers should be reconnecting automatically via alternate routes. If your device does not reconnect automatically, we recommend power-cycling it. If it still does not reconnect, please open a ticket with noc at comtec.com or by phone to 0845 899 1423. Regards, David Croft | |
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