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Jul 21 |
[IP Voice Services] Service Alert 21st July 2016 - Update 1
Posted by Adrian Williams on 21 July 2016 11:46 AM |
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This is an incident notification regarding IP Voice Services. Date: Thursday, 21st July 2016 Start time: 07:45 BST (UTC+0100) End time: TBA Services affected: IP Voice Services Report: Our downstream SIP provider has informed us that there has been a loss of power in their Datacentre. They have engineers on site to resolve the issue. Engineering has seen our primary connection to our downstream SIP carrier restored at 10:15, after they were switched to backup connections earlier, and this has remained stable. Our network monitoring indicates that call quality has returned to normal service quality. On-net calling is unaffected. More information will be provided when it becomes available. Comtec NOC is tracking this issue under ticket IHJ-431-46424 For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual. Best regards, Adrian Williams Adrian Williams 2nd Line Voice and Data Engineer Comtec E: Adrian.Williams at comtec.com T: 01737 228123| M: | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. | |
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