News
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Jun 30 |
[IP Voice Services] Service Alert 29th June 2016 - Update 5
Posted by David Croft on 30 June 2016 10:27 AM |
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This is an incident notification regarding IP Voice Services. Date: Wednesday, 29th June 2016 Start time: 16:13 BST (UTC+0100) End time: 16:41 BST (UTC+0100) Services affected: IP Voice Services. Report: Our monitoring systems detected partial loss of service to IP Voice Services including access to the provisioning portals and the loss of some SIP registrations. Service was restored at 16:41 and engineering have confirmed service is stable. Our supplier's engineers remotely powered down a faulty switch to take it out of service to enable all traffic to route over the secondary resilient switch in the network. They returned the primary switch to service during an emergency maintenance window last night. The vendor, in conjunction with engineering, has gathered more detailed logs and the investigation is active and ongoing. Engineering have increased levels of active monitoring to ensure the issue does not reoccur before the root cause is understood. Comtec NOC is tracking this issue under ticket [#ULB-279-38308]. Best regards, David Croft | |
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