News
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Jun 29 |
[IP Voice Services] Service Alert 29th June 2016 - Update 4
Posted by David Croft on 29 June 2016 06:39 PM |
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This is an incident notification regarding IP Voice Services. Date: Wednesday, 29th June 2016 Start time: 16:13 BST (UTC+0100) End time: 16:41 BST (UTC+0100) Services affected: IP Voice Services. Report: Our monitoring systems detected partial loss of service to IP Voice Services including access to the provisioning portals and the loss of some SIP registrations. Service was restored at 16:41 and engineering have confirmed service is stable. Our supplier's engineers remotely powered down a faulty switch to take it out of service to enable all traffic to route over the secondary resilient switch in the network. They will be returning the primary switch to service during an emergency maintenance window overnight (22:00 - 02:00) in order to restore network resilience. Comtec NOC is tracking this issue under ticket [#ULB-279-38308]. Best regards, David Croft | |
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