Please be advised of the following Service Alert update on the IP Voice Services platform:

Resolution

It has been communicated to IPVS that IP Exchange have confirmed that new firmware provided by their vendor has been applied across the estate to the affected components on the PSTN Media Gateways.

This has now fully resolved the issue overnight.

IP Exchange has been actively monitoring their platform and they have seen no occurrences of the issue.

On net calls within IPVS have been unaffected during this issue.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual.