News
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Jun 29 |
[IP Voice Services] Service Alert 29th June 2016 - Update 3
Posted by David Croft on 29 June 2016 06:02 PM |
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This is an incident notification regarding IP Voice Services. Date: Wednesday, 29th June 2016 Start time: 16:13 BST (UTC+0100) End time: 16:41 BST (UTC+0100) Services affected: IP Voice Services. Report: Our monitoring systems detected partial loss of service to IP Voice Services including access to the provisioning portals and the loss of some SIP registrations. Our supplier has confirmed a suspected software bug on a core network switch and have gathered all logs and raised this with the vendor for confirmation. Our supplier's engineers remotely powered down the switch to take it out of service to enable all traffic to route over the secondary resilient switch in the network. Engineering are liaising with the vendor to bring the primary switch back into service at the earliest opportunity without affecting service. In the meantime, core network resiliency has been temporarily reduced and engineering are closely monitoring all services. Service was restored at 16:41 and engineering have confirmed service is stable. Further details will be supplied as they become available. Comtec NOC is tracking this issue under ticket [#ULB-279-38308]. Best regards, David Croft | |
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