News
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May 9 |
Service Alert 09/05/2016 Outbound calls failing
Posted by Phil Reed on 09 May 2016 10:20 AM |
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Confirmation of issue resolved. Service Alert Ref: SAA0149 Update Issued: 2 09/05/2016 10.00 Systems/Services Affected: Outbound calling Incident Summary Start : 09/05/2016 - 08:30 End : Service Impact : HIGH Status : OPEN Update 2 - 09/05/2016 10:00 Issue: The issue with outbound calling has resolved and outbound calls are progressing successfully to the PSTN. Actions Engineering are continuing to investigate an issue with our carrier side SBCs We will update you as soon as more information becomes available. Apologies for the inconvenience caused. Update 1 - Original Issue 09/05/2016 09:30 Issue: Our monitoring systems have alerted our Engineering team that outbound calling is unsuccessful. Actions Engineering are currently investigating a potential issue in our network. We will update you as soon as more information becomes available. Phil Reed Lead Architect Comtec E: Phil.Reed at comtec.com T: 01737 228114 | F: 01737 228101 W: www.comtec.com [http://www.comtec.com/wp-content/uploads/2014/10/comtec-email-logo.jpg]<http://www.comtec.com/> [http://www.comtec.com/wp-content/uploads/2014/10/DCS-Awards-Finalist-Logo-2016-Horiz.jpg]<http://www.dcsawards.com> [http://www.comtec.com/wp-content/uploads/2014/10/Business-Green-2016-Shortlisted.jpg] <http://www.comtec.com> Registered Office: Comtec House, Albert Road North, Reigate, Surrey RH2 9EL CONFIDENTIALITY NOTICE This email transmission (and/or the documents accompanying it) may contain confidential information belonging to the sender. The information is intended for the use of the individual or entity named. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please immediately notify the sender by telephone to arrange for the return of the documents. The contents of an attachment to this email may contain software viruses that could damage your own computer system. Whilst the sender has taken every reasonable precaution to minimise this risk, we cannot accept liability for any damage that you may sustain as a result of software viruses. You should carry out your own virus checks before opening any attachments to this email. | |
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