Please be advised of the following planned engineering works on the IP Voice Services platform:

Date: Thursday 26/04/2012 from 22:30 to Thursday 26/04/2012 23:00

Purpose

On 26/04/2012 from 22:00 to 26/04/2012 23:00 there will be Emergency Engineering Works performed by the Engineering team in response to the issue experienced today relating to the Call Recorder web GUI, the decision has been taken increase the RAM within the system that hosts the Web Server at the earliest opportunity thereby reducing the likelihood of a reoccurrence of the issue.

Impact 

During the 15-30 minute period of the works calls will be held in temporary storage place and will be moved to permanent storage when the required element is available again.

Our sincere apologies for the short notice of these works.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or

0845 899 1423 and not any named individual.