I can confirm that all circuits were restored at 10:15 this morning and that service has been stable since that time. The total outage duration was 23 hours, 7 minutes.

Our management team are now in discussions with BT management regarding the scale and duration of this disaster, and what can be done on both sides to mitigate the risk of a future occurrence. We are also told that a project team has already been assembled within BT Openreach to analyse this outage with a goal of improving routing diversity.

We will provide a final update with the outcome of these discussions in the next few days.

I can confirm that no customer with redundant connections into our network was affected. While, in this instance, BT missed their repair deadline due to the severity of the third-party damage, we do advise customers who rely on network connectivity for business operations to consider the cost/benefit of adding resilience to such connectivity.

We have a range of products that fill this need, from guaranteed diversely-routed fibre, to copper EFM or ADSL backup with automatic failover. Please talk to your account manager if you wish to discuss these further.

Regards,

Comtec Network Operation Centre

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.