News
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Jun 30 |
[IP Voice Services] Service Alert 30th June 2014 - Update 4
Posted by David Croft on 30 June 2014 08:57 PM |
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This is an incident notification regarding IP Voice Services. Date: Monday, 30th June 2014 Start time: 18:00 BST (UTC+0100) End time: 18:49 BST (UTC+0100) Services affected: IP Voice Services routing to/from PSTN. Report: The engineering team was investigating an issue affecting all off-net call routing. On-net calls remained unaffected. Following the incident, we experienced continuing issues with excessive post-dial delay and/or a short delay before media establishing on answer. There was also some ongoing instability with calls to/from the PSTN. At this time, engineering has fully resolved all residual issues on the primary and secondary carrier-side SBCs in liaison with our vendor. Calls are now progressing normally to/from the PSTN. Further details will be supplied once all investigations have been completed. Comtec NOC is tracking this issue under ticket [#OEE-382-69090]. Best regards, David Croft | |
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