News
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Jun 27 |
[Core Network] Maintenance window 13th July 2014
Posted by David Croft on 27 June 2014 10:51 PM |
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Please be advised of the following maintenance window scheduled on our network: Date: Sunday, 13th July 2014 Start time: 10:00 BST (UTC+0100) End time: 14:00 BST (UTC+0100) Purpose: We will be performing software upgrades on our distribution switches at Reigate. Services affected: All services hosted in Comtec House, Reigate (LSREI01). Impact: Low. The redundant pair of distribution switches will be upgraded one at a time. Customers who have connected to both distribution switches per our recommendations will observe no operational impact as they will fail over to the redundant switch while the other is being upgraded. Customers who are single-homed to our network will observe a period of downtime of 5-15 minutes during this window. In the event that roll-back is required, there will be a further interruption while the original software is restored. No outage is anticipated due to the resilient nature of our network and transport out of Reigate, however services are "at-risk" during this window. IP voice services will be unaffected. Comtec NOC is tracking this issue under ticket [#GZO-670-71256]. Regards, David Croft | |
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