It has been reported that some systems at LD8 are restored, although the power issue is ongoing.

However many internet routes which are located at Equinix LD8 are still down.

Engineers are outside of Equinix LD8 waiting for when they are allowed to go in as there has been an ongoing fire alarm.

It has been confirmed that there is a power outage at Equinix LD8 and IBX Engineers are investigating. 

This may impact some customers, we will update further.

Dear Customers, Partners & Suppliers,

At Comtec Enterprises Limited, we are taking all necessary steps to continue to protect the safety and health of our employees and our customers. As such, we have put measures in place to ensure the safe continuation of our business operations.

As the UK continues to work its way through a number of steps which is likely to include various stages of full or partial lockdown, our key staff are working at home to provide remote telephone and online support to our customers and partners.

Our IT systems and infrastructure are both robust and adaptable to cope with significant and disruptive events. All our support staff are well equipped to work from home. and if required, can deploy technology to assist you with your requirements.   

If you need support, please contact us as usual on our Network operation Centre which will continue to run 24 x 7 x 365, throughout this and the service desk has a reduced onsite head count with the ability to fully remote work should the need arise.

We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and partners as needed.

Nick Claxson
Managing Director  

From the sealed lead acid batteries in most of our UPSs to the lithium ion batteries in our mobile battery packs, many APC products contain batteries. The following information will help you manage the complex regulations that apply to batteries. Contact our Support Team if you require additional information.

Safety Data Sheets (SDSs) - SDS documents (formerly referred to as MSDS) contain safety information about materials, their physical, chemical and toxicological properties, applicable regulatory information, and recommendations to ensure their safe handling. Below are links to the SDSs for APC battery products.

APC is providing battery SDS and the following battery product information sheets as a service to its customers. The products addressed in these information sheets are generally viewed as “articles” that are exempt from requirements for Safety Data Sheets such as the Hazard Communication Standard of the U.S. Occupational Safety and Health Administration and similar requirements in other countries. In particular, these products are manufactured according to a specific design, have an end-use dependent upon such design, and do not normally release more than trace amounts of hazardous chemicals.

Material Content – regulations, such as the EU Revised Battery Directive 2006/66/EC and Amendment 2013/56/EU and the Brazil CONAMA Battery resolution, limit the concentration of certain substances in batteries. APC only authorizes the use of batteries that meet these limits. APC conducts destructive and non-destructive analyses on samples of incoming batteries to confirm supplier declarations. Applicable certifications and test reports are available upon request.

• Mercury (Hg) content less than : 5 ppm or 0.0005 % by weight
• Cadmium (Cd) content less than : 20 ppm or 0.0020 % by weight
• Lead (Pb) content less than : 40 ppm or 0.0040 % by weight (not including battery chemistry)

Safe Packaging and Shipping – Batteries are regulated as Dangerous Goods under the IATA Dangerous Goods Regulations.  APC designs our battery products and their packaging to ensure that they are safe to transport.  For more information see our safe packaging and shipping instructions.
APC battery products associated marketing materials include statements that batteries must be recycled. In addition, we provide a process for the safe return and recycling of batteries. Typically, this includes providing locations where spent batteries can be sent or dropped off and then sent at our expense to responsible battery recyclers. Please note that local rules limit or define the level of battery recycling service that APC can provide. For more information, see our Product Recycling.

Schneider have published an answer to the above question here:  https://www.apc.com/uk/en/faqs/index?page=content&id=FA380980&actp=search&viewlocale=en_US

To summarise, They DO NOT use them.