Following the power beginning to be restored yesterday at LD8 many providers and transit operators have been working to restore their services which has affected the internet transit at large. Please note we have not received a 'works complete notification from Equinix at this time'

We have been kept informed that some of the larger operators such as LINX (London Internet Exchange) had to replace their line cards but that work is now complete and for many recipients of service there appears to be now a stability since many providers have completed the works overnight. 

Due to the large and unexpected impact of a power outage affecting so many providers to the internet we are continuing to monitor this situation as their may still be works ongoing with some providers that has not been flagged and also residual after effects to service provided generally.

Following Equinix resolving the issue with the outage, providers within the datacentre have equipment which is starting to come up and internet routes are starting to be seen again.

It has been reported that some systems at LD8 are restored, although the power issue is ongoing.

However many internet routes which are located at Equinix LD8 are still down.

Engineers are outside of Equinix LD8 waiting for when they are allowed to go in as there has been an ongoing fire alarm.

It has been confirmed that there is a power outage at Equinix LD8 and IBX Engineers are investigating. 

This may impact some customers, we will update further.

Dear Customers, Partners & Suppliers,

At Comtec Enterprises Limited, we are taking all necessary steps to continue to protect the safety and health of our employees and our customers. As such, we have put measures in place to ensure the safe continuation of our business operations.

As the UK continues to work its way through a number of steps which is likely to include various stages of full or partial lockdown, our key staff are working at home to provide remote telephone and online support to our customers and partners.

Our IT systems and infrastructure are both robust and adaptable to cope with significant and disruptive events. All our support staff are well equipped to work from home. and if required, can deploy technology to assist you with your requirements.   

If you need support, please contact us as usual on our Network operation Centre which will continue to run 24 x 7 x 365, throughout this and the service desk has a reduced onsite head count with the ability to fully remote work should the need arise.

We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can continue to support our customers and partners as needed.

Nick Claxson
Managing Director